You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You’ll work with dynamic colleagues – experts in their fields – who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you’ll have new and exciting opportunities to make life brighter for our Clients – who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.
Job Description:
Responsible for the overall management and supervision of a Long Term Disability claims unit, including directing the evaluation, investigation, negotiations, and settlement of complex claims. Insures that all eligible claims and benefits are paid as quickly as possible keeping the interest of both policy owners and the company in proper balance.
Main Accountabilities
- Plans and directs the work of Claims unit personnel, including directing work assignments, scheduling and reviewing work-in-progress. Monitors work flow to ensure continued prompt and accurate claims service.
- Supervises a staff of 8-10 LTD Case Managers and has responsibility for hiring, performance management, and coordinating training and development.
- Reviews and handles all problem, complex, or special claims cases and settles or initiates further action within approved authority limits, ensuring that policyholders are treated fairly and equitably and that the terms and policies are in compliance with state and federal laws.
- Represents Sun Life to outside agencies, such as third party administrators, brokers/agents, policyholder’s vendors. Works with outside counsel to ensure continued good relations and protect the reputation of Sun Life. Leads to promote policyholder satisfaction and new and renewed business.
- Identifies areas to improve prompt claims service to the policyholder. Drives to increase the overall effectiveness and efficiency of the unit, and ensure uniformity and consistency in all procedures.
- Requires ability to understand state and federal laws as they apply to claims practice and detailed knowledge of most claims practices and accounting.
Position Requirements and Qualifications:
- Bachelor’s degree or equivalent work experience
- 3-5 years managing disability/life products claims with a record of consistently displaying the above listed knowledge and skills.
- Strong organizational, interpersonal, and written and verbal communication skills
- Thorough understanding of disability/life products policies, procedures and regulatory requirements
- Strong analytical and conceptual thinking abilities
- Highly motivated and self-directed
- Demonstrated interpersonal understanding and leadership ability
Sun Life Financial is a leading provider of group insurance benefits in the U.S., helping people protect what they love about their lives. More than just a name, Sun Life symbolizes our brand promise of making life brighter – for our customers, partners, and communities. Join our talented, diverse workforce and launch a rewarding career. Visit us at http://www.sunlife.com/us to learn more.
Sun Life Financial (U.S.) Services Company, Inc. is a federal contractor subject to Executive Order 11246, Section 4212 of the Vietnam Era Veterans’ Readjustment Assistance Act of 1974, as amended, and Section 503 of the Rehabilitation Act of 1973, as amended. As such the company is committed to taking positive steps to implement the employment-related aspects of the company’s equal employment opportunity policy. It is the company’s policy to take affirmative action to employ, advance in employment, and otherwise treat qualified minorities, females, protected veterans, and individuals with disabilities without regard to their race/ethnicity, sex, veteran status, or disability.
Job Category:
Claims – Life & Disability
Posting End Date:
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