The SVP, Digital Services will have a diverse range of responsibilities and opportunities. This role will work closely with the IT senior leadership team on strategic planning, and identifying and implementing key IT initiatives while owning some work streams directly. Areas of responsibilities include instituting and formalizing IT governance frameworks and processes, budgeting, project management, business analysis, requirements gathering, application/product development, vendor management, and quality assurance. The SVP, Digital Services serves as the key liaison for the business units and will need to build strong partnerships. The incumbent will focus on coordinating and executing across the IT organization and is responsible for prioritizing and maintaining the overall IT Portfolio based on business needs. Additionally, will be responsible for tactically executing day-to-day operations to ensure the IT organization runs smoothly, including managing special projects, preparing executive reports and dashboards, managing communication strategies, organizing key deliverables that surface from long-range planning, and leading a variety of operational and business meetings. The role will also help to identify key deficiencies, critically analyze operational problems, and develop solutions to support the successful delivery of products, applications and systems for CSBS.
Essential Functions
To perform this job successfully, an individual must be able to perform each essential duty and responsibility satisfactorily. Reasonable accommodations may be made to enable an individual with disabilities to perform the essential functions. Other duties may be assigned to meet business needs.
Strategic and tactical direction setting for Information Technology
Work closely with the CIO to ensure IT achieves and maintains a high standard of effectiveness, both in terms of strategy and regular implementation
Assist the CIO in facilitating effective decision-making by structuring and organizing information from various departments and meetings in a digestible format that synthesizes this information and provides recommendations
Establish and maintain strong, collaborative relationships with senior leadership across the organization
Keeps abreast of emerging digital and business trends and collaborates with other business leaders to embed digital opportunities in business strategy
Develops and executes an IT strategy that takes advantage of emerging technologies to contribute to business strategy
Educates C-level, Senior Management peers, and the business about the enterprise changes that underpin success in digitization
Works with stakeholders to continually optimize IT governance and decision-making processes as the business context and technology landscape changes
Liaise with key stakeholders (business staff, members, IT technical staff) to resolve issues and identify IT solutions and opportunities that advance CSBS mission and objectives
Builds and maintains relevant expertise on CSBS vision, mission, strategic and operational goals, processes, policies, procedures, and regulatory environments
Manages all technology service and product development delivery
Provides the internal and external connections needed to implement enterprise-wide changes required for success in digitization
Leads the implementation of industry standards and development methodologies, including Agile and DevOps, to increase responsiveness and growth
Directs and oversees the management of the IT budget process, costs, and resources for the IT organization
Ensure workload is evenly distributed among the team and that each team member is accountable for accurate and successful completion of their tasks.
Staff and leadership development
Oversees a strategic workforce plan’s development and implementation to maximize the current and future workforce’s effectiveness considering strategic business priorities
Builds the next generation of leaders and oversees training programs to develop the digital skills of IT and business employees
Oversees the creation of a compelling employment value proposition to attract and retain critical talent
Contributes to company-level goals for talent development, diversity, and inclusion
Monitors, evaluates, and appraises staff performance. Administers corrective actions to solve organizational issues.
Additional Responsibilities
Provides oversight and administrative direction in project management activities such as planning, management, reporting, and risk identification for technology projects
Identifies outsourcing needs and oversees relationships and contracts with outsourcing organizations and external service providers
Oversees the development of appropriate governance frameworks and mechanisms for the effective use of information technology to create value and manage risk
Oversees measurement and reporting of IT systems’ reliability, performance, security, and business value
Monitor compliance with IT and corporate policies and procedures
Manage the governance process for the purpose of managing changes to, and problems with, the operations of Digital Services
Build partnerships and manage relationships with internal and external stakeholders.
Manage the relationships with vendors and contractors providing business services support
Manage staff in the performance of delegated tasks, including recruitment, hiring and retention, and performance assessments.
Minimum Qualifications
To perform this job successfully, an individual should possess the knowledge, skills, and abilities listed and meet the amount of education, training and/or work experience required.
Education
B.S. / B.A. degree or equivalent required.
Post-graduate degree preferred.
Experience
At least 15 years of program and project management experience, with at least 5 years managing complex system integration programs
Previous experience in a leadership position, including parceling out work to team members, mentoring, and managing schedules and deliverables
Strong presentation and customer-facing skills, especially regarding analyzing technologies and processes within organizations
Work experience with Government Regulatory, Self-Regulatory Agencies such as FINRA, and Financial Services Companies
Certification in Project Management Professional (PMP) is highly desirable
Work experience, in support of a System Development Life Cycle (SDLC) and broad-based IT experience participating in projects and playing a key role toward successful implementation of the projects Strong cost estimation and financial management skills, using appropriate tools and practices.
Requirements
Must be eligible to obtain or currently possess a U.S. Government clearance at the Public Trust Moderate (NACI) level or higher.
Must be a United States citizen or a Legal Permanent Resident (LPR) with at least three (3) years consecutive residence in the United States as indicated on the United States Citizenship and Immigration Services (USCIS) LPR issued card.
Knowledge, Skills, and Abilities
Demonstrated relationship building, people management and leadership skills with a superior ability to make things happen through influence and by nurturing key relationships.
Expert Knowledge: IT Strategy Development; Stakeholder Management; Change Management; Business Acumen; Communication; and Challenging Assumptions
Full Knowledge: Business Strategy Design; Project Management; Risk Management; Operations Management; Cost Management; Governance; Outsourcing; and Budgeting
Working Knowledge: Cloud Computing; Agile Methodologies; Business Intelligence; and Analytics
Flexible and creative approach to business, with demonstrated track record of aligning technical objectives and programs to enterprise objectives and strategies
Ability to synthesize large amounts of data into meaningful insights, implications, and recommendations
Highly collaborative, personally and professionally self-aware
Capable of balancing high-level objectives with an appropriate level of detail to make decisions.
Demonstrated ability to handle sensitive organizational and business information in the highest confidence
Excellent verbal and writing skills and the ability to communicate effectively with all levels
Excellent time-management and prioritization skills Excellent communications skills
Strong planning and task management skills
Values Instilled Behaviors for Excellence
Member/ Customer Service
Capability to build and value relationships
Ability to prioritize work
Advocate and advance member’s goals
Teamwork
Ability to give credit to others
Have a “pitch in” attitude
Learns from successes and setbacks
Respect/Trust
Listens and learns from others
Speaks the truth even when uncomfortable
Ability to honor the expertise of others
Collaboration
Recognizes the contributions of others
Ability to consult and communication effectively
Desires to make others successful
Ownership/Engagement
Ability to preserve through adversity
Willingness to experiment and take risks
Plans ahead and is a forward thinking individual
Leadership Competencies
Achievement Oriented Thinking
Focuses on prioritization – what must your team really accomplish and by when Achieves goals of strategic plan Be clear about decision authority
Change Management
Builds and shows excitement and enthusiasm for the project to include being a first adopter
Participates visibly throughout the change
Facilitates open discussion of the change
Self-Awareness
Embodies a mindset up “step up, step back” (steps in when needed, but also recognizes your weaknesses and steps back to give others the opportunity)
Models the way – your actions speak louder than your words
Practices delegation – always thinking about succession planning
Working Conditions
Office work environment
Occasional travel outside Washington D.C. area (1-3 days per quarter)
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