Platform Manager

Platform Manager

(Contract, Full-time)

Hiring Timeline: Q1-Q2 2020

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Apto Global is an experiential learning company focused on language, culture and global adaptation skills training. Our mission is to empower internationals everywhere, to adapt to local communities and environments anywhere.
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Apto Global is looking for a Platform Manager to provide strategic oversight and facilitate our transition to a full-blown 2-Way Marketplace from our Nashville, TN Headquarters.
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In this role, you will partner with product, sales, customer success and marketing teams to aid in the analysis of data, strategic oversight and creation of innovative, high-quality product features and service offerings that fit market needs and facilitate engagement, retention and positive network effects through interactions between both Apto Storytellers (providing user-generated content) and Apto Explorers (consuming all forms of content.)

Role Requirements:

• Have a foundational understanding of a range of business areas and departmental functions

• Define short and long term planning and roadmapping that advances the business and the platform, with a focus on strategic planning of initiatives that match and facilitate interactions among Apto Storytellers and Explorers

• Collaborate with Customer Success Managers and Product Managers to understand the needs of Storytellers and Explorers to inform the roadmap and translate needs into product requirements

• Define and understand customer data sets and funnel datasets, and generate actionable insights from funnel and customer data

• Generate and validate new data, both qualitative and quantitative, and transform into product ideas that maximize business impact and customer retention

• Lead platform partnerships, joining their Senior Leadership on an ongoing basis to establish meaningful connectivity across organizations

• Work jointly with business and platform teams to guide the monetization strategy through changing priorities and potentially evolving models

• Work jointly with internal and/or third-party teams to move through stages of content curation, moderation and self-published content respectively

• Build credibility with internal and external audiences through your presence and communication skills

• Remain constantly curious about new ways to create value within the Apto Community

About You:

• You’re platform obsessed and want to be a missionary for storytelling from Apto

• You have a proven ability to anticipate needs for the future and are a seasoned innovator

• You are excellent at building relationships across functions and a strong collaborator

• You’ve managed diverse teams and succeeded in driving clarity, alignment and collaboration

• You’re inventive, and you know how to invent on behalf of the customer/content creator before they ask, because you love uncovering what makes them tick and feel deeply

• You thrive in a fast-paced, multi-tasked and high energy environment

• You have an in-depth working knowledge of the platform landscape and product development process

• 2+ years experience in a marketplace business leveraging user-generated content preferred

• 2+ years experience in platform management, ideally in the language learning or learning management system (LMS) space preferred

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Job Types: Full-time, Contract

Contract Length:

• Varies
• More than 1 year

Full Time Opportunity:

• Yes

Work Location:

• One location

Benefits:

• Paid time off
• Flexible schedule