GEHA is a leader in health services for federal employees and related customers, serving our chosen markets with low-cost offerings and best-in-class customer care, sustained by a nimble and efficient organization.
GEHA is building a Provider Advocacy team with the goal of improving the experience of health care providers who serve our members.
Our vision: The provider relations team is a trusted partner for the provider community, improving their experience by serving as an advocate, delivering support and increasing awareness of GEHA.
We are looking for a Manager, Provider Advocacy who will develop the program and lead the team responsible for provider relationships, communications and satisfaction. We will look to you to partner with leadership to design and implement the program that will build and grow positive relationships between our health plan and providers and their practice managers. You and your team will be the face of GEHA to the provider community. You will lead a team of customer-centric Provider Advocates to ensure they have the necessary support, and are empowered to move the customer experience needle for our members and provider partners.
SKILLS
Primary responsibilities:
- Act as the primary liaison between the provider community and GEHA ensuring all provider needs and concerns are addressed and answered
- Develop and manage the overall success of a Provider Advocate team and a cross-functional internal support team to drive member, provider and employee satisfaction.
- Partner with internal and external stakeholders to develop Provider marketing and communication strategy
- Promote GEHA and grow brand awareness and perception with the provider community
- Improve provider satisfaction, member satisfaction with providers
- Conduct regular outreach and onsite visits to provider sites
- Take ownership of the providerâs experience with GEHA by leveraging data to identify provider pain points, develop solutions and measure outcomes.
- Build provider support protocols and workflows and continuously look for opportunities for process improvement in partnership with internal stakeholders
Requirements: Education & Experience
- Bachelorâs degree in a health-related field or commensurate experience. Additional years of qualifying experience maybe considered in lieu of formal education.
- At least six years of provider relations, sales or account management experience
- Working knowledge of managed care programs, provider networks and Accreditation programs
- Ability to travel and focus in multiple geographies
- Strong oral and written communication skills
- Proficiency with MS Word, Excel, and PowerPoint
Preferred qualifications:
- Previous experience working in or with provider offices
- Management experience
GEHA is an Equal Opportunity Employer. GEHA will not discriminate against employees or applicants because they have inquired about, discussed, or disclosed their compensation or the compensation of another employee or applicant. Our company’s corporate headquarters is located in Lee’s Summit near Douglas Rd and I-470 with a total of five locations in the Kansas City metropolitan area.
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