Head of Operations & Maintenance

About Aggreko plc:

Around the world, people, businesses and countries are striving for a better future. A future that needs power and the right conditions to succeed. That’s why at Aggreko, we work ‘round the clock, making sure our customers get the electricity, heating and cooling they need, whenever they need it – all powered by our trademark passion, unrivalled international experience and local knowledge. From urban development to unique commercial projects and even humanitarian emergencies, we bring our expertise and equipment to any location, from the world’s busiest cities to some of the most remote places on earth. Every project is different, so we listen first and design a system supported by our service anywhere, to any scale. Transforming the lives and livelihoods of individuals, organisations and communities across the globe.

• Define and support the creation and execution of Long Term Service Agreements (LTSA) with customer and new business models.
• Manage all customer relations and ensure all contracts are being fulfilled, while meeting and exceeding customer expectations.
• Oversee all ROC activities including monitoring, operations, maintenance, and data analytics.
• Serve as main liaison to customer via effective and responsive email and phone communication in order to coordinate internal resources, communicate progress to clients, and respond to client questions and comments
• Drive customer issues and resolutions to maintain and improve relationship between customer and Aggreko.
• Define KPI, metric definition, and oversee the development and delivery of customer driven daily and weekly operational reports.
• Work closely to monitor and report metrics of availability, performance and reliability for products, projects and fleet.
• Define and execute planned and unplanned maintenance as applicable for various projects deployed by Aggreko.
• Conduct training for operations and maintenance of products and projects deployed by Aggreko in collaboration with Engineering and Operations.
• Manage the incident management system including issue tracking and resolution.
• Provide user and operator level feedback to Engineering and Software teams on Aggreko WebUI
• Define and help execute LTSA for projects involving Aggreko
• Define standardized O&M structure and template contracts for rental fleet involving Aggreko’s products
• Design and deliver fleet level metrics and dashboard reporting.
• Develop the operating guidelines for the Control Room Operators.
• Oversee the schedule rotations and ensure proper manning of the ROC at all times.
• Coordinate with customers and schedule all necessary preventative and corrective maintenance visits by Aggreko personnel
• Travel to project sites to lead field operations and maintenance when required by service agreements.
• Familiarity with low-voltage AC electrical equipment, battery systems, rotating machinery, and cooling systems is required.
• Provide feedback to the VP of Operations and Engineering regarding system performance and proposed improvements of installed systems and planned systems.
• Collaborate with project managers, business development, logistics and engineering for new installations.

About Us

We’re the people who use our big boxes to make a massive difference. We believe in the positive impact of power and the ability to control temperature. We believe what we do opens up opportunity and creates potential for individuals, communities, industries and societies over the world. We believe when we work together we can do anything. We believe in the power of our team. We’re the people who keep the lights on. And we recruit the best talent, too.

Our four values help us get even better at what we do. It’s the Aggreko way of working – we call it Always Orange.

Always Orange means:

Being dynamic: We’re nimble and are always ready to react to an ever changing world.

Being expert: We know our stuff, we’re great under pressure and we thrive in our busy, fast-paced, deadline-driven environment. We use our experience to make a difference. We know how to challenge and we have the courage of our convictions.

Being together: We play for Team Aggreko and value the expertise of everyone around us. We’re accountable and we hold others to account.

Being innovative: We never miss an opportunity to learn, to look out, or to be better.