Front Desk Manager – Member Experience, Hollywood

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Company: NeueHouse Hollywood
Location: Hollywood, CA 90028

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The Member Experience Manager is responsible for the Front Desk operation and leads the Front Desk (LUMA) team to maintain a positive, upscale and consistent experience for all members and visitors. The Member Experience Manager must elicit exceptional customer service engagement from the front desk team in all interactions with members, visitors, partners, vendors and staff.


NeueHouse is a private workspace collective for creatives, artists, and entrepreneurs. Designed to inspire the creative mindset, cultivate curiosity, and provoke new ways of thinking, NeueHouse is a place to work, create, collaborate, socialize and be inspired. A home for new ideas, people, conversations, and experiences.


Responsibilities

  • Team management
  • Scheduling and training the LUMA (front desk) department, and assisting with hiring decisions
  • Maintaining and updating departmental SOPs
  • Ensure the team is always performing at a high level and regularly upskilling
  • Oversee the Front Desk operation
  • Greeting arrivals at the front entrance
  • Managing member check-in
  • Collecting and archiving member and guest identity and contact data
  • Ensuring
  • Handling and dispatching member requests
  • Documenting and sharing member feedback
  • Upholding excellent member and guest relations, and escalating issues to management when necessary
  • Supporting private and cultural programming events when requested
  • Support membership to onboard and off-board members
  • Managing member experience reporting including distributing the daily Operations Report


Qualifications

  • Solution oriented
  • Must be dependable & flexible
  • Ability to deal with uncertainty
  • Must have excellent judgment skills
  • Professionalism is a must
  • Must possess ability to think and plan strategically and execute consistently
  • Pro-active and results driven
  • Ability to adapt and prove flexibility
  • Excellent Communication Skills
  • Must have excellent judgment skills
  • BA/BS, required
  • MS office proficient
  • Experience in Property Management Software’s, Revenue Management Systems, desired

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