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Ready to be a Cooper too? This might just be right up your alley!

We’re here to keep the dream of home ownership alive. Oh, and while we’re at it, we’re determined to change the lending industry itself. It’s simple, but it won’t be easy. And we’ll need a great team behind us. (That’s where you come in.) We want to show the world that transparency, candor and collaboration aren’t just good values. They’re good business. Working here isn’t for people who want to punch a clock. It’s for people who want to punch a hole in the status quo. Come join us. And make a difference instead of just a living.

The Foreclosure Default Support Manager is responsible for a staff of 5-7 associates as well as several vendors. Accountable for the planning, administrating and managing of all bidding, title ordering, close and bill, and bpo ordering related to Default Support.

ROLES & RESPONSIBILITIES

• Managing staff development, performance and quality measures to ensure overall performance.
• Conduct performance reviews and daily account reviews and provide feedback and coaching.
• Monitor and manage foreclosure timelines to ensure deadlines are met.
• Ensure that foreclosure procedures conducted are in compliance with Mr. Cooper requirements and state and federal guidelines.
• Manages the workflow to ensure equal distribution amongst staff.
• Develop and update status reports on bidding, title orders, close and bill, and bpo orders
• Develop and update policies and procedures as needed
• Complete monthly vendor scorecards and monitor performance. Hold weeky/bi-weekly calls with vendors to go over performance
• Supervises and conducts Human Resources programs for the department including hiring, training, performance evaluation, merit review, employee discipline, compensation, affirmative action and related matters.
• Other duties as assigned.

EDUCATION / EXPERIENCE REQUIREMENTS

• Graduation from a 4-year college or university with major course work in a discipline related to the requirements of the position is preferred. Will consider the equivalent combination of job experience & education that demonstrates the ability to perform the essential functions of this job.
• 2+ years of recent, residential, mortgage servicing experience as a team manager/supervisor