Director, Growth Strategy & Operations

Plusgrade is an award-winning technology company at the forefront of ancillary revenue and merchandising in the global travel industry. As the market-leading provider in its category of upsell solutions, Plusgrade is generating billions of dollars of new revenue opportunity and powering leading travel suppliers in more than 50 countries. Honored with the prestigious Deloitte Technology Leadership award as a global leader in its sector, Plusgrade is also consistently recognized as one of North America’s fastest growing technology companies in the annual Deloitte Technology Fast 50™ and Fast 500™ awards.

Plusgrade is headquartered in Montreal with offices in New York and Singapore.

The Role:

As Plusgrade continues to grow rapidly and expand globally, the Director, Growth Strategy & Operations will be a critical member of the Commercial leadership team, reporting directly to the Chief Commercial Officer. As a key leader in our business, our Director, Growth Strategy & Operations will develop and lead a team focused on creating, optimizing and accelerating new growth opportunities for Plusgrade. This role is involved in all aspects of Plusgrade’s commercial success globally, including deal analytics, sales compensation and measurement, pricing, commercial strategy, partner relationships, and partner and prospect engagement. The Director, Growth Strategy & Operations is expected to be a critical change agent throughout the organization.

Responsibilities:

Execute & Deliver:

• Lead the implementation of revenue focused operations best practices, including pricing strategy, incentive compensation optimization, new opportunity analysis, contracting and legal workflow, and commercial analytics and support.

• Collaborate cross-organizationally on creating robust performance and opportunity metrics that the Executive Team will use to make informed decisions surrounding commercial growth and go-to-market strategy.

• Lead the preparation of commercial team presentations and content for current partners, prospects, company leadership and contribute to board level presentations.

• Partner with other Plusgrade leaders in product, finance, engineering, partner support and sales to ensure strong alignment across the business.

• Structure, develop and implement scalable processes and procedures to implement an insights-driven revenue growth approach, helping bring exceptional value to our partners and prospects.

• Act with a high sense of urgency and provide hands-on collaboration across initiatives.

Building & Leading a Team:

• Develop and lead a new best-in-class revenue growth team with a heads-down and ferocious focus on revenue growth and market wins.

• Build and lead a small globally focused inside sales team to support new products targeted at new customer groups not previously serviced by Plusgrade.

• Promote a team culture of collaboration in a growth focused commercial organization achieving growth objectives in all Plusgrade locations – currently Singapore, Montreal and New York.

Qualifications:

Core Experience:

• 3-5 years of proven success in a high growth focused commercial and revenue growth leadership role with a proven track record of achieving process transformations and substantial improvements in deal success, growth analytics, account planning and reporting, insights driven presentation materials & pricing strategy.

• Ideally, 2-3 years of management consulting or investment banking experience in addition to or as a portion of the overall 3-5 years of experience above.

Your Skills:

• Exceptional quantitative abilities. You should have a desire to use data to help drive all key decisions and recommendations.

• Strong background in pricing strategy.

• Inspiring, supportive team leader.

• Excellent written communication skills, including compelling presentation creation skills.

• Experience in implementing best-in-class legal workflow and efficient executive management approval processes/deal desk.

• Success in implementing and maximizing the use of a best in class CRM solution.

Proven Leader:

• High energy, driven, confident, intellectually curious.

• Effective verbal communicator with the ability to articulate a clear vision and value proposition.

• Strong track record of developing and leading A+ talent, creating high performing teams that consistently produce outstanding results, through effective recruiting, onboarding, coaching, development and career path.

• Creates strong morale, good spirit in his/her team and brings fun to the workplace; shares wins and successes; fosters open dialogue.

• Collaborative leader who will roll up his/her sleeves and work alongside his/her team.