Role: Support or Implementation/Training. You will learn about Product organizations. Need 3+ years as a very skilled SF admin.
We’re building a challenging stack, we move quickly, and we’re a supportive team. You’re expected to pull your own weight, start on day one with advanced knowledge of Salesforce, and a great ability to connect with other people (important for Customer Success!), while never just saying âyes’ to something you don’t agree with. We promote voicing opinions across all topics. You’ll learn a ton, get challenged, and enjoy who you work with (else you won’t fit in!). We’re now in 6 countries and 9 US states, so you’d better be open minded!!
Location
Remote, but in one of our target geographies in the US
Description
Support our customers! We’ve found there are two different types of personalities that work great with our team. If you’re a seasoned Salesforce admin and want to join a product company, your time will go towards troubleshooting / support cases and onboarding/training our customers. Also includes documenting our products and working with our Product team on customer feedback.
Why is our work important
Our apps provide our customers what they’re looking for with Events and Payments without being hard to set up. Most apps in our space take weeks to implement, ours take hours, and they work more flexibly, achieving significantly more functionality than our competitors.
Trajectory
IC (individual Contributor) or Management. We’re a 20 person team growing quickly. We’re at the precipice of the classic SaaS hockey stick growth chart and are now starting to scale, so those who produce will be able to define their own path. We deliver a bigger scope of your responsibilities than larger companies and your impact will be directly quantifiable to the success of the company and our customers.
Report to
Director of Customer Success
Onboarding Process
Work closely with many team members to learn different aspects of our apps over the course of many months, but you’ll be expected to start contributing within a few days.
What the job will bring you
Tackling complex architectural software concepts with Salesforce and full stack technologies as a team, development pipeline management with Github, working with customers, and a deep level of satisfaction from launching apps helping customers go live.
Responsibilities
- Occasionally test app features and bugs
- Aid with product documentation
- Work with Sales on transitioning and onboarding customers
- Customer support technical case resolution
- Work with the product team
Requirements
- 3+ years Salesforce admin experience as a consultant working across multiple orgs. Advanced Administrator and/or Platform App Builder required
- Excellent English written and oral communication
- Detailed and organized
- Happy working from home
- Self-learner
- Happy in a fast-paced, high volume environment (highlight here, if you’re not comfortable with hundreds of emails, this job is not for you)
- Based in the US or US time zone (Canada or Central/South America). No other time zones will be considered.
What We Offer
- An incredible team of smart and supportive people
- A chance to learn and get hands on experience with some of the most challenging aspects of Salesforce and other technologies (not everything we’re building is on Salesforce)
- A deep feeling of satisfaction and completion. Unlike a traditional services company, our implementations help further the roadmaps of our products, working as a total team (product/implementation/support/marketing). Our goal as a company is to make customers successful.
- Work from home
Benefits
401k (US), Healthcare (US), Maternity/Paternity Leave, Annual Company Trip (This year we rented an 11 bedroom Airbnb in Orlando)
About Blackthorn
We have three native apps on the Salesforce AppExchange for managing Events, Payments, and Donations. We’re a growing team of 11 that are internationally distributed in four countries. We move fast and have significant structure in our product build process. Everyone on our team has deep experience within their respective roles. Our customers span from 1 person companies to Fortune 500s.
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