Community Relations Manager

Richmond Region Tourism is seeking a Community Relations Manager to work with tourism stakeholders and community leaders to advance the mission of the organization and implement various community-facing outcomes of Richmond Region Tourism’s 10-year Tourism Master Plan. This position requires a collaborative mindset and the ability to build consensus among stakeholders. The candidate will lead the organization’s diversity and inclusion strategies including work with BLK RVA and OutRVA committees. The candidate should have experience with speaking and presenting to groups and be a self-starter who excels in working with a wide variety of community partners to drive collaboration. Tact and the ability to keep calm under pressure are essential. Creative strategic planning, oral/written communications, presentation creation and delivery skills, superior planning, organizing and project management skills are required. A marketing, communications or sales background is preferred.

The ideal candidate should have a BA/BS degree and 5-8 years experience in a related field. Tourism industry knowledge base is preferred.

This is a management position and requires after-hours work, including monitoring email and online activity after hours and on weekends. Candidates must have a personal vehicle to use for completing job duties and a valid driver’s license. The Manager will be expected to exercise decorum and represent the organization with the utmost integrity at all times.

RESPONSIBILITIES

• Lead community-driven diversity and inclusion travel promotion.
• Enhance organization’s connections and relationships in the community, including business, community interest groups and tourism industry organizations.
• Execute community-facing priorities outlined in the 10-year strategic plan with a short-term focus on adventure tourism advocay and placemaking.
• Develop and lead a citizen engagement strategy to activate locals in to invite friends and family to visit the Richmond Region and connect local voices of progress.
• Create and present tourism updates and other presentations to community groups and tourism stakeholders

QUALIFICATIONS

• BA/BS degree or equivalent vocational/technical training (four years of formal education)
• 5-8 years of experience in a related field. Tourism industry knowledge preferred
• Established network of local industry relationships
• Must have skills/experience with creating and giving presentations
• Must be able to work well and interact with other managerial employees, top management, the Board of Directors, and customers (typically top management and top representatives of organizations)
• Must be able to perform independently and exercise good judgment
• Must have creative strategic planning and problem solving skills
• Excellent communication skills (verbal and written)
• Strong interpersonal skills
• Must have a commitment to superior customer service
• Good project and time management skills
• Valid driver’s license
• Willing and able to travel as needed, which involves using personal vehicle for company business and occasional overnight stays
• Willing and able to accommodate business needs on weekends and after hours as required

BENEFITS

• Dental Insurance
• Life Insurance
• Long-term Disability Insurance
• Medical Insurance
• Short-term Disability Insurance
• Vision Insurance
• 401(K) with Company Match
• Direct Deposit
• Bereavement Leave
• Holidays
• Paid Jury Duty
• Paid Vacation
• Sick Time
• Health Savings Account (HSA) or Flexible Spending Account (FSA) available