Vice President, Casino Operations

Position Title: Vice President, Casino Operations

Reports to: Executive Vice President Marketing Services

Location: Paradise Island

Job Summary:

The Vice President of Casino Operations is responsible for managing and directing the Table Games, Slot Operations, Race & Sports Book, Casino Guest Services and Casino Hosts to ensure and maintain efficient and profitable gaming operations in accordance to all gaming policies, regulations and internal controls. Participates in the overall property financial operations and makes recommendations that achieve desired financial results.

Key Responsibilities

Ensures consistency and efficiency in table game product, operations and statistical evaluation.

• Maintains expertise on emerging technology as it relates to all aspects of the casino including but not limited to: games, customer service, customer amenities, collateral equipment and other trends in gaming industry. Makes recommendations as appropriate.
• Defines and executes operational programs in line with strategic plans and annual operating objectives. Reviews SOPs and internal controls to ensure relevancy.
• Responsible for Slot Operations, ensuring optimal guest service and routine functionality of all games.
• Responsible for layout of casino floor and ensuring CAD is current.
• Responsible for monitoring slot floor performance monitoring on a regular basis.
• Responsible for the overall Race & Sports Book operations and maintain an effective relationship with CG Technology.
• Holds self and other leaders accountable for prompt resolution on key business issues likely to impact customer satisfaction and overall company operations, providing coaching and guidance as needed.
• Pending GB approval approves casino credit up to authorized amounts.
• Develops, implements and maintains an annual business plan and budget for Casino Operations. Responsible for P&L management and tracking financial performance metrics for the Table Games, Slot Operations and Race & Sports Book budgets.
• Oversees the development, implementation, maintenance and compliance to departmental procedures and policies to ensure the safe, effective and efficient operation of the division and the protection of the company assets.
• To grow the business and increase profits through new product and gaming technology to achieve targeted financial and operational goals.
• Through collaboration with other senior leaders ensures that service levels, physical condition and cleanliness of casino and all adjacent amenities of the resort are maintained to the highest level standards.
• Enthusiastically supports, actively promotes and demonstrates superior guest service in accordance with company standards and programs. Leads colleagues to achieve divisional service goals.
• Builds a solid foundation of guest service programs and ensures staff is knowledgeable and engaging in the execution of guest service standards.
• Ensures compliance to scheduling software along with proper staffing levels and game spreads to accommodate changing business demands and achieve optimal efficiencies.
• Works in conjunction with eMarker representatives to ensure software integrity and effective applications.
• Ensures PCI compliance where applicable.
• Ensures all internal control procedures are accurate, properly documented and in accordance with the Gaming Board regulations.
• Maintains an effective rapport with Gaming Board members.
• Works closely with Surveillance to identify and address all new technology that is utilized to compromise the integrity of the games.
• Reviews daily and monthly Casino data systems reports and financial reports for any unusual statistical fluctuations and general revenue performance for all gaming areas, including coin-in, theoretical versus actual hold win percentages and drop.
• Perform other reasonable duties required by management

Position Requirements

• Thorough knowledge of all casino games and operations preferred.
• 5 years+ of Casino experience in a senior management position.
• Position requires residency in the Bahamas.
• Must be flexible to meet demanding scheduling needs to maintain a presence on the casino floor and routinely meet business demands.
• Knowledge of casino gaming trends.
• Excellent leadership, organizational, communication, decision-making, and problem solving skills.
• Ability to obtain and maintain a Key Employee License and a Casino Work Permit,
• Candidate must be approved for a Gaming License in the Bahamas.
• Role model of superior guest service and ability to build positive team spirit.
• Ability to demonstrate diplomacy, fairness and tact.
• Experienced, results oriented, hands-on professional with a demonstrated proven work record.

Job Type: Full-time

Experience:

• Casino Leadership: 5 years (Preferred)

Work Location:

• One location

Benefits:

• Health insurance
• Relocation assistance

This Company Describes Its Culture as:

• Aggressive — competitive and growth-oriented
• Outcome-oriented — results-focused with strong performance culture
• Team-oriented — cooperative and collaborative