Citi US Branded Cards is a market leader in the credit card industry. With a pre-eminent global brand and distribution, US Branded Cards maintains its leadership position by delivering industry-leading products, advanced services and payment systems that address clients’ evolving needs.
This position is part of the Lending Product team, within the larger US Branded Cards organization. The Lending Product team is responsible for building and managing products that best meet consumer needs related to borrowing and deliver sustainable revenue growth for Citi. This includes Non-Card Unsecured Lending products, such as Personal Loans, and On-Card Lending features, such as Flex Loan and Flex Pay, which have just launched this year. This team oversees the P&L for our existing product suite, as well as product feature backlogs, positioning, customer experience, and operational excellence for those products.
The SVP, Lending Product Management position will be responsible for owning the positioning, content and customer experience for our existing product suite. This role will lead a team focused on optimizing existing marketing and servicing strategy and communications to drive growth in unsecured lending. The team will be responsible for partnering closely with Marketing, Servicing and Product Development to shape and advance Citi’s lending strategy, informed by a deep understanding of product management and development as well as lending economics, our customers, and the competition. The candidate will play a significant role on the Lending leadership team.
Key Responsibilities
- Oversee lending marketing and servicing strategy, including setting and delivering against product growth plans, customer experience and operational excellence
- Ensure consistent messaging and appropriate content is included in all customer-facing communications across lending products
- Collaborate with key stakeholders to drive strategy forward, setting milestones and measuring success
- Update senior leaders on progress and influence the organization to support the lending growth agenda
- Recruit, develop, and motivate a team of product managers with deep understanding of lending economics, customer needs, and the competition
Candidate Qualifications
- 8+ years in product and/or marketing within financial services with experience in unsecured lending products
- Understands marketing, the lending business model, credit card P&L drivers, and industry dynamics
- Demonstrated ability to partner with and lead a cross functional team to drive results
- Proven strategic thinker with demonstrated strong problem-solving skills, who is able to respond quickly and creatively to complex issues
- Ability to engage with diverse internal stakeholders (e.g., business leaders, oversight functions, etc.) and manage through influence
- Ability to interpret regulatory requirements and application to existing Cards business processes
- Excellent verbal and written communication skills, along with strong presentation and facilitation skills to senior audience members
- Demonstrated ability to inspire and lead others, creating a high commitment and fun work environment
- Bachelor’s degree required
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Grade :All Job Level – All Job FunctionsAll Job Level – All Job Functions – US
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Time Type :Full time
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