OEM Account Manager

SUMMARY: The OEM (Original Equipment Manufacturer) Account Manager contributes to the profitability of the company by maximizing sales to assigned OEM accounts. This position serves as the primary contact for all business activities with the customer.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Promotes/markets Link products and solutions to potential customers with significant growth potential and develops strong working relationships with the engineering, purchasing, and sales and marketing departments within these accounts. These targeted customers include Original Equipment Manufacturers, body builders, and major installation centers.

• Services existing OEM accounts and seeks to aggressively promote new products, new applications, and opportunities to increase our value to the customer.

• Provides exceptional customer service while maintaining a professional relationship that promotes long-term business relationships.

• Performs competitive analysis to determine threats and/or opportunities in the market.

• Monitors product quality and performance to insure a high level of customer satisfaction.

• Provides product forecasts by customer/account to assist in planning and manufacturing.

• Develops business cases to support new business recommendations.

• Monitors business trends with assigned accounts to compare account activity with industry activity.

• Establishes performance goals, strategies and objectives for each account that support corporate metrics.

• Participates in all continuous improvement programs including customer driven problems that may provide opportunities for Link.

• Performs other duties as requested by the Vice President of Sales and Marketing.

TRAVEL REQUIREMENTS:

Travel requirements will be based upon need. 50% estimated.

EDUCATION and/or EXPERIENCE:

Bachelor’s degree (BA/BS) preferably with emphasis in Engineering, Business, Sales, and/or Marketing; or a minimum of five years related OEM experience. Prior experience selling to the heavy truck or related industry is preferred.

OTHER SKILLS and ABILITIES:

• Strong organizational and motivational skills.

• Strong analytical skills.

• Enthusiastic, aggressive/opportunistic personality.

• Strong interpersonal and communications skills.

Job Type: Full-time

Education:

• Bachelor’s (Required)

Additional Compensation:

• Commission

Work Location:

• Fully Remote

Benefits:

• Health insurance
• Dental insurance
• Vision insurance
• Retirement plan
• Paid time off

Paid Training:

• Yes

Job Duties:

• Meet monthly quotas
• Manage multiple accounts, ensuring that a high level of customer retention and satisfaction is maintained
• Engage with multiple customers on a daily basis by reaching out to new clients, and by developing campaigns for maintaining customer loyalty
• Implement strategies for retaining customers requesting to terminate or downgrade their account
• Record changes to customer accounts, updating service packages, adding accounts, and removing accounts as needed
• Other duties as requested

This Company Describes Its Culture as:

• Detail-oriented — quality and precision-focused
• Innovative — innovative and risk-taking
• Aggressive — competitive and growth-oriented
• Outcome-oriented — results-focused with strong performance culture
• People-oriented — supportive and fairness-focused
• Team-oriented — cooperative and collaborative