IT Director

Job Summary

Responsibilities include supporting Operations through daily customer system and process issue resolution, project participation, troubleshooting, data maintenance and software test team management.

Duties and Responsibilities

· Work alongside the team to handle support tickets and escalation resolution

· Support enterprise software (MS Office, Loan Origination, Accounting)

· Manage Government Service Entities (FNMA, GNMA, VA, Etc.)

· Manage IT personnel

· Support servers and desktops

· Support and manage web technologies like WordPress for company intranet.

· Familiarity with SQL and data reporting.

· Work closely with business partners in all departments to lead, communicate and execute necessary system and process enhancements, new initiatives, and internal changes

· Initiates and drives continuous improvement for the department, including developing and reporting on support trends, creating data models and capacity plans

· Loan/state/regulatory audit support and action plan execution

Skills and Qualifications

· Bachelor’s degree or equivalent desired

· Demonstrated successful leadership experience

· Demonstrated customer service skills

· Demonstrated success in executing changes and initiatives and achieving successful results

· Accurate and professional verbal and written communication skills

· Collaborative attitude with the ability to quickly adapt to changes

· Ability to work independently and the knowledge as to when seek guidance

· Ability to quickly learn new software and technology

Job Type: Full-time

Experience:

• Information Technology: 2 years (Preferred)
• IT Management: 1 year (Preferred)

Location:

• Salt Lake City, UT (Required)

Work Location:

• One location

Benefits:

• Health insurance
• Dental insurance
• Vision insurance
• Paid time off
• Flexible schedule