Head of Correspondent

About Citi

Citi, the leading global bank, has approximately 200 million customer accounts and does business in more than 160 countries and jurisdictions. Citi provides consumers, corporations, governments and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management. Our core activities are safeguarding assets, lending money, making payments and accessing the capital markets on behalf of our clients.

Citi’s Mission and Value Proposition explains what we do and Citi Leadership Standards explain how we do it. Our mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress. We strive to earn and maintain our clients’ and the public’s trust by constantly adhering to the highest ethical standards and making a positive impact on the communities we serve. Our Leadership Standards is a common set of skills and expected behaviors that illustrate how our employees should work every day to be successful and strengthens our ability to execute against our strategic priorities.

Diversity is a key business imperative and a source of strength at Citi. We serve clients from every walk of life, every background and every origin. Our goal is to have our workforce reflect this same diversity at all levels. Citi has made it a priority to foster a culture where the best people want to work, where individuals are promoted based on merit, where we value and demand respect for others and where opportunities to develop are widely available to all.

The Head of Correspondent is accountable for managing the outside sales team who engages our clients based on the business strategy and risk/return analytics in order to drive the overall business plan.

• Responsible for all aspects of the business including but not limited to the following; development and implementation of the business strategy, volume and resulting profitability for Contribution Margin and Net Income Before Tax, Customer Experience results as measured by NPS, productivity measurements.
• Responsible for helping drive efficiencies across operations, risk and credit policy, and working directly with capital markets/secondary to drive execution. Responsible for market and competitive intelligence, transformational leadership.
• Responsible for CRA contributions and minimizing CRA costs.
• Engage with senior team members across the organization for CitiMortgage and Corporate Banking, ICG and Retail and Cards.
• Accountable for the execution of the sales strategy, utilizing client specific targeting and engagement strategies along with client-centric fulfillment service levels and processes.

• 10+ years of experience in banking or financial services; emphasis on mortgage banking experience preferred.
• Thought leadership in Mortgage with P&L ownership and the ability to operate across lines of business to achieve franchise strategies.
• A proven track record of decision making and problem-solving based on detailed analysis is critical.
• Deep understanding of capital markets and financial acumen.
• Demonstrated ability to work collaboratively across multiple stakeholders – challenges self and colleagues to higher levels of performance by actively listening and engaging in constructive dialogue.
• Proven ability to lead through change and build an ethical culture that supports diversity and inclusion.
• Outstanding executive communication skills/extensive knowledge of legal, regulatory, business partnerships and corporate policies/procedures to ensure compliance and minimize corporate risk.
• Involvement in a variety of broad based and complex issues requiring conceptual analysis.
• BS/BA degree or equivalent combination of education/experience.

–

Grade :All Job Level – All Job FunctionsAll Job Level – All Job Functions – US

–

Time Type :

–

Citi is an equal opportunity and affirmative action employer.
Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.

Citigroup Inc. and its subsidiaries (“Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity .

To view the “EEO is the Law” poster . To view the EEO is the Law Supplement .
To view the EEO Policy Statement .
To view the Pay Transparency Posting .