Guest Experience Director

Waters Edge Church, VA is currently looking for a full-time, staff member to join our team in the position of Guest Experience Director. If you’re a natural born leader with previous management experience and would love to be a part of a dynamic, innovative team shaping the future of a fast growing church, this position might be for you!

Desired Skills: Are You…

• Capable of painting a compelling vision and strategy that motivates others to action?

• Able to make good and timely decisions that keep the organization moving forward?

• Consistently meeting and exceeding expectations, even under tough circumstances?

• A builder of strong teams that apply their diverse skills to achieve common goals?

• A leader that directs, delegates and removes obstacles to get work done?

• Able to gain the trust of others through honesty, integrity, and authenticity?

• Resilient enough to rebounding quickly from setbacks and adversity?

• Skillful at managing resources you’re given, while embodying a value of excellence?

• Known for building strong relationships and delivering customer-focused solutions?

• A effective communicator, both in oral and written forms, while understanding the unique needs of different audiences?

Position Expectations: You Will Be…

• Working under the direct leadership of the Executive Director of Ministries.

• Supervising and coaching campus staff to provide incredible guest experiences for new and returning guests on all WEC campuses.

• Leading the strategy for volunteer Host Teams consisting of Parkers, Greeters, Guest Services, Kids Check-In, Hospitality, Ushers, and Connections.

• Evaluating all Host Team environments and volunteers each week to guarantee consistency and culture throughout the church.

• Developing the strategy to train all Host Team volunteers.

• Creating and championing Next Steps for assimilating individuals in the church.

• Overseeing budgets and resources to maximize our reach and influence.

• Providing campuses with weekly communication, supplies, and resources.

• Designing fun and attractive lobby experiences for special events & holidays.

• Required to work all Sundays, holiday experiences, and other events outside of normal working hours (Team Trainings, Worship Nights, Special Events).

• A team player working alongside other fun, vibrant, and creative staff members.

If you’re convinced you’re the right person for the job, we’d love to meet you!

Job Type: Full-time

Experience:

• Guest Services/Hospitality: 5 years (Required)

Work Location:

• Multiple locations

Benefits:

• Health insurance
• Dental insurance
• Vision insurance
• Paid time off