Job Purpose: The Director of Deposit Operations provides management, leadership and vision to the Deposit Services, Alternative Delivery Channel (online banking, ATM, Debit Card, mobile banking) and Support teams with responsibility for all aspects of those departments. Actively drive process efficiencies and improvements in products and services through innovation and partnership with core provider (IBS). Participates in special projects at all levels of the company related to non-credit operations. This position will help to ensure the highest customer service levels possible for all customer bases.
Job Responsibilities: This position will manage daily operations, development, testing of all core banking software including managing all work order processes and overseeing all parameter changes for core banking software. The incumbent will evaluate and improve process flows, new product offerings and maintain Bank Control Systems. This position will be the product manager for online banking services. This position will address compliance and regulatory issues affecting operational areas and act on behalf of the company with internal and external auditors and examiners as necessary.
Job Qualifications:
- 5 years in Bank Operations Leadership required
- Bachelorâs Degree preferred
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