Customer Development Director, Space & Tools

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Company: Southern Glazer’s Wine and Spirits
Location: Bentonville, AR 72712

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Description

The Customer Development Director (Walmart Team – Space Management & Tools) provides Space Management, Validation & Tools
support to the Walmart Wine Buying Team and will assist in identifying opportunities and making recommendations that deliver Walmart
Wine Category growth. This role requires:

  • A high-level understanding of Customer Development / Category Management Walmart processes and practices along with the ability
to collaborate with WM, key suppliers and internal teams to deliver space management, MOD validation and tool support.
  • Understanding of Walmart Wine Category strategies and overall business objectives, enabling on-going credible customer interaction,
and insuring that the SGWS Category team is recognized as the space validation Single Point of Contact for the Walmart Wine Buying Team.
  • Assertive leadership/decisions making skills and high energy level, with an aptitude for understanding changing market dynamics and
resolving complex problems.
  • Lead the SGWS WM Space/Tools team to ensure superior client satisfaction by providing space validation analysis and tool development,
and to contribute to team problem solving through findings.
  • Stay informed of space management/validation best practices across the industry and provide effective information for the wine category
in the pursuit to deliver sales, margin, and market development goals.
  • Develop, communicate, execute, and monitor specific space related performance metrics and goals relevant to the Wine Buying team as
part of regular, scheduled business reviews.
  • Create and deliver effective space related reports using JDA, POS data, Syndicated Data (Nielsen/IRI), and account specific database
information to the key managers in presentation ready formats.
  • Gather category, consumer, and shopper data to help identify opportunities at the customer level to improve category sales through optimal
assortment and shelving.
  • Understand and apply customer, consumer and industry insights using market research data to deliver category growth.
  • Perform other duties as assigned and contribute to the success of the Customer Development department and function at
Southern Glazer’s Wine & Spirits.


Qualifications

EDUCATION:
  • Bachelor’s degree in Business Administration, Marketing or related field required.
  • Certification in Category Management preferred.

EXPERIENCE:
  • Minimum 10 years Category Management experience within CPG sector. BevAlc experience preferred. Prior experience with
Walmart preferred, Space Management/JDA experience preferred
  • Experience with category management principles, syndicated data, shopper/consumer insights and space management principles
and software.
  • Experience with analyzing and reporting data to identify issues, trends, or exceptions to drive improvement of results and find solutions.

KNOWLEDGE:
  • Advanced knowledge of Space Management processes and tools (JDA, Apollo, Space Automation)
  • Advanced knowledge of database management, data reporting and visualization tools (Tableau)
  • Broad and in-depth knowledge of Customer Development / Category Management function.
  • Working knowledge of Syndicated Data (Nielsen/IRI), Retail Link, Internal Shipment Data, POS Data, Spectra,HH Panel, Numerator
  • Understanding of chain sales, retail and distributor operations.
  • Demonstrate strong foundation of business fundamentals, measurement, and business finance.

SKILLS:
  • Excellent analytical, problem solving, decision-making and quantitative analysis skills to provide insights into performance and efficiency
opportunities.
  • Strong planning and organizational skills to work in a fast-paced environment and manage multiple priorities.
  • Excellent communication and interpersonal skills to build relationship and collaboration across different departments, sometimes virtually.
  • Excellent project management skills to effectively managing multiple projects/process improvement initiatives concurrently and achieving
deliverables tied to business strategies.

ABILITIES:
  • Ability to participate in business meetings, company initiatives and events upon request.
  • Ability to follow procedural guidelines.
  • Ability to identify discrepancies and inconsistencies in available information and explain variances.
  • Ability to communicate effectively at all levels in the organization – formally and informally.
  • Ability to travel domestically in the U.S. to field locations as needed.

Job:Marketing
Primary Location:United States-Arkansas-Bentonville
Shift:Day Shift