Contract Manager
Management Experience Is Required
The role of the Contract Manager is to manage and supervise the daily operations of the janitorial staff; and to perform the duties of custodians in their absence.
The Contract Manager will assure efficient operations meet the needs of Premiere clients. This position has a significant amount of contact with people, requiring public and human relations skills, flexibility of nature and effective oral and written communication skills. This position requires the use of independent judgment to deal with a variety of unanticipated problems and concerns. The Contract Manager works under the direction of the Operations Manager. To be considered, applicants MUST have cleaning experience in the janitorial business.
Essential Duties and Responsibilities
Supervise employees and help delegate operations schedule to ensure proper work area coverage.
Evaluates performance of personnel and inspects assigned areas to ensure proper work performance. This requires hands-on support and ability to perform work when necessary. This may include, but is not limited to: dust mopping, sweeping, stripping/refinishing, carpet scrubbing, servicing restrooms, window washing, etc.
Coordinates, assigns and inspects the work of assigned janitorial staff, including regular review and revisions of janitorial task assignment sheets. Provides guidance and training as needed. Submits end of shift reports to the Operations Manager.
Find and define problems, resolve issues, and use these in making appropriate recommendations to upper management staff, staff, and/or customer contact to exercise continuous quality improvement and to exceed customer expectations.
Ensure employees comply with company standards related to clocking in and out at the start, lunch periods and end of shift.
Manage all employee clocking activity, to include daily evaluation of employee clocking performance, correction of poor clocking habits including disciplinary action up to and including suspension of employeeâs.
Monitor timekeeping reports to ensure employee compliance to clocking standards and to manage employee time to prevent overtime when possible.
Report any issues, concerns or discrepancies to Operations Manager.
Addresses customer concerns and inquiries and reports any new or changing job/work orders.
Performs, tracks and evaluates purchasing activities, supply and equipment usage and repairs. Coordinates and arranges for equipment repairs as necessary for all powered and non-powered janitorial equipment.
Ensures appropriate chemical labeling, dilution, and storage requirements are conducted in accordance with company, customer and OSHA standards.
On the job training for staff/employees to job-specific tasks.
Participates in company and customer training ensuring effective communication and distribution of information to upper management, supervisors, customers and employees.
Carries out management responsibilities in accordance with the companyâs policies, customerâs rules and regulations and applicable laws when needed.
Assists with administrative tasks involving janitorial personnel and facilities as directed by the Operations Manager and Corporate staff.
Coordinates regular and substitute janitorial staff coverage.
Develops and implements janitorial cleaning procedures, routines and training as necessary. Assesses efficiency of cleaning procedures and institutes new or revised procedures to increase efficiency, effectiveness, safety, and best customer service practices.
Appropriately maintains and secures confidential records and inquiries.
Performs special projects as assigned by the Operations Manager.
Complies with applicable Premiere, state, local and federal laws, rules and regulations.
Resolves guest complaints while ensuring management are kept informed while also attending staff meetings to discuss customer complaints.
Screens job applicants, hires new employees, and recommends promotions, transfers, and dismissals in collaboration with the Operations Manager and Human Resources.
Performs routine safety checks and preventative maintenance of this equipment.
Complete weekly and monthly safety training for all employees, ensure employees understand all training and have signed off on the completion of the training.
Ensure all employees have the appropriate PPE (Personal Protective Equipment), and that employees are utilizing the correct PPE in the performance of duties.
Supervises inventory of janitorial supply products and notifies Operations Manager of any needed supplies.
Performs the duties of the janitors in their absence.
Professionally represents Premiere and Premiere clients in interactions with client, facility guests, passengers and employees.
Responds to emergency calls for fire, flood, security and vandalism at all facilities.
Models and enforces the established Premiere policies, regulations and protocols.
Attends work regularly.
When needed, perform work beyond a standard 40-hour work week when work-load requires.
Other duties may be assigned as needed.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
We are an Equal Opportunity Employer who fully and actively supports equal access for all people regardless of Race, Color, Religion, Gender, Age, National Origin, Veteran Status, Disability, Genetic Information or Testing, Family and Medical Leave, Sexual Orientation and Gender Identity or Expression. We prohibit Retaliation against individuals who bring forth any complaint, orally or in writing, to the employer or the government, or against any individuals who assist or practice in the investigation of any complaint, or otherwise oppose discrimination.
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