Community Manager

Job Title: Property Manager
Reports To: Regional Property Manager
FLSA Status: Exempt

Duties and Responsibilities include the following. Other duties may be assigned.

1. Ensures the office is promptly opened and securely closed each working day. *

2. Ensures the property is properly maintained and all trash/debris is promptly removed prior to opening and throughout the day. *

3. Ensures all show units are properly opened with all lights turned on, the inside temperature is set at a moderate/comfortable temperature, and the unit is clean and free of pests. *

4. Ensures the office is clean and inviting at all times including a good smell, available refreshments, and music or the television playing to bring life into the office. *

5. Ensures all phone and email messages are checked and responded to first thing each morning and throughout the day. *

6. Ensures the mail and the rent drop box is checked daily. *

7. Ensures the property is walked on a daily basis and all discrepancies are handled and fixed in a timely manner. *

8. Answers the phone after the second ring in a friendly manner with a proper greeting with the name of the property and your name. *

9. Stands and greets each person who enters the office with a friendly smile, handshake, and always introduce yourself and ask for their name. *

10. Tours the community making sure the prospect is shown all amenities and given detailed information about the community. *

11. Makes sure all guest cards are fully filled out by the employee and key questions are asked to find out what the prospects needs are. *

12. Makes sure all guest cards are properly followed up with by calling, mailing, or emailing. *

13. Reviews and approves all applications making sure each one is properly filled out, including all needed documents, and are processed within 24 hours of being received. *

14. Ensures all bills are audited, coded correctly, and mailed to the corporate office in a timely manner each week. *

*Essential Function

15. Reviews the income statement on a daily basis for any errors. *

16. Ensures all rent, application fees, administrative fees, and deposits are paid on time and deposited in the bank and recorded into Yardi the same day they are received. *

17. Makes sure all late fees are posted on the 6th of the month and a notice is put on each tenant’s door. *

18. Ensures all delinquency is paid in full by the 15th of the month or eviction must be filed. *

19. Ensures all prior tenant balances are paid within 30 days of move out or the account must be sent to collections. *

20. Updates ads every week for current specials and pricing. *

21. Ensures all monthly reports including the weekly status report, monthly operating report, cash flow, and the market survey are accurately completed and emailed in a timely manner on the date they are due each month. *

22. Ensures payroll is accurately completed each day and turned in a timely manner to the VPRM for approval each pay period. *

23. Ensures all expenses are within the property’s budget and all major purchases are approved with the VPRM before being purchased. *

24. Supervises employees for good conduct and work productivity. *

Supervisory Responsibilities:
Directly supervises two employees in the Maintenance and Leasing Departments. Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

*Essential Function

Language Ability:
Ability to read, analyze, and interpret common scientific and technical journals, financial reports, and legal documents. Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community. Ability to write speeches and articles for publication that conform to prescribed style and format. Ability to effectively present information to top management, public groups, and/or boards of directors.

Math Ability:
Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry and trigonometry. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.

Reasoning Ability:
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Computer Skills:
To perform this job successfully, an individual should have knowledge of Microsoft Word,
Microsoft Excel, and Yardi.

Education/Experience:
High school diploma or general education degree (GED); and one to two years related experience and/or training; or equivalent combination of education and experience.

Certificates and Licenses:

• NALP

• CAM

Knowledge, Skills and Other Abilities:

• Professionalism

• Oral and written communication skills

• Ability to deal with different personalities

• Math and accounting skills

• Ability to work independently

• Ability to work weekends

• Time management

• Ability to multi-task

• Self-motivated

Physical Demands:

*Essential Function

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to walk; use hands; reach with hands and arms and talk or hear. The employee is frequently required to stand and sit. The employee is occasionally required to climb or balance and stoop, kneel, crouch or crawl. The employee must occasionally lift and/or move up to 25 pounds.

Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally exposed to outdoor weather conditions.

The noise level in the work environment is usually moderate.

*Essential Function

Job Type: Full-time

Salary: $50,000.00 to $60,000.00 /year

Experience:

• property management: 1 year (Required)

License:

• property manager (Required)

Additional Compensation:

• Commission
• Bonuses

Work Location:

• One location

Benefits:

• Health insurance
• Dental insurance
• Vision insurance
• Retirement plan
• Paid time off

This Company Describes Its Culture as:

• Detail-oriented — quality and precision-focused
• Outcome-oriented — results-focused with strong performance culture
• Stable — traditional, stable, strong processes
• People-oriented — supportive and fairness-focused
• Team-oriented — cooperative and collaborative

Schedule:

• Monday to Friday
• Weekends required
• Holidays required