Job Posting
Position: Client Ser vices Manager
FLSA: Non Exemp t
Department: Client Services
Reports to: Associate Director of Client Services
Reporting Location: Partnership Tower
Workday & Hours: Flexible schedule – including evenings,
Weekends and Holidays Monday through Friday
SUMMARY: Acts as liaison between Meeting Planners, the City of Houston, GHCVB, its members and
others responsible for providing services for meetings, conferences and trade shows in Houston.
DESCRIPTION OF DUTIES/ESSENTIAL FUNCTIONS: (individual duties, assignments and responsibilities
required of the position)
- Handle all details of booked conventions through ongoing communication with meeting planners;
conduct client consultations and meet outlined objectives
- Provide brochures and other collateral to clients as needed in the planning process or on-site
- Prepare itineraries and conduct planning site visits
- Distribute supplier leads to members
- Attend booked conventions on year out to promote attendance in Houston and become familiar
- Attend and/or set up pre/post-convention meetings
- Educate members in efficiently working with the convention services
- Assist with budget planning and maintain good records of expenditures for each account
- Assist in preparation of business plan
- Assist in development of collateral material and promotional items for department
- Total coordination and responsibility of information on site
- Assist clients with housing blocks and additional hotel room nights
- Prepare and distribute trip reports immediately following all promotional trips or events
- Keep abreast of industry trends by attending educational industry conferences and webinars
- Maintain knowledge of member services and capabilities in order to provide the proper service to
- Manage information in the current software program
- Other duties or special projects as required
SUPERVISORY RESPONSIBILITIES: (personnel supervision, budgets, performance, etc.)
- This position has no supervisory responsibilities, but provides input on performance of
administrative assistant
- Bachelor’s Degree
- 2 years’ experience in hospitality industry
EDUCATION AND/OR EXPERIENCE: (technical, communication, interpersonal, etc.)
- Computer literacy with knowledge of Microsoft Office Suite
- Professional communication skills
- Ability to work independently and pro-actively on a variety of events and projects
- Must be able to think creatively and manage changing program elements and prioritize effectively
- Outstanding organizational skills, excellent judgment and attention to detail
- Ability to work cooperatively (grace under pressure) with a variety of internal and external clients
- Must have a valid driver’s license, insurance and a clear driving record
- No major sources of discomfort; essentially normal office environment with acceptable lighting,
- Travel required – approximately 15 to 20%
MISCELLANEOUS:
- Must pass a pre-employment drug test
ANNUAL SALARY: Commensurate with experience
POSTING DATE: December 05, 2019
CLOSING DATE: Until filled
APPLICATION PROCEDURE:
1) Fill out a “CCSI Application” and attach a current resume
2) Submit both, application and resume, to Human Resources at
hfjobapplications@houstonfirst.com
The individual selected for the position described above will be employed by Convention and Cultural Services, Inc., and in accordance with an existing
Services Agreement, will perform services for Houston First Corporation.
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