Business Consultant for CIB COO & Infrastructure Support – T…

Job Description

Important Note: During the application process, ensure your contact information (email and phone number) is up to date and upload your current resume prior to submitting your application for consideration. To participate in some selection activities you will need to respond to an invitation. The invitation can be sent by both email and text message. In order to receive text message invitations, your profile must include a mobile phone number designated as “Personal Cell” or “Cellular” in the contact information of your application.

At Wells Fargo, we want to satisfy our customers’ financial needs and help them succeed financially. We’re looking for talented people who will put our customers at the center of everything we do. Join our diverse and inclusive team where you’ll feel valued and inspired to contribute your unique skills and experience.

Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.

Wholesale Banking provides financial solutions to businesses across the United States and globally. Our four major business lines include Corporate & Investment Banking, Commercial Banking, Commercial Real Estate, and Wells Fargo Commercial Capital. We also have groups in credit risk, group risk, finance, marketing, human relations, and the Wholesale Chief Operating Office that support our businesses.

Corporate & Investment Bank (CIB) delivers a comprehensive suite of banking, capital markets and advisory solutions, including a full complement of sales, trading, and research capabilities to corporate, government, and institutional clients. We focus on our clients’ overall financial needs, with consideration and respect for their total relationship with Wells Fargo.

This position will serve as the Business Consultant for CIB COO Organization & Infrastructure Support for daily Infrastructure Support operations across CIB. This role will provide support for the COO of CIB, and the Team Member Lifecycle – Leads. This position will report directly to the Team Member Lifecycle – Leads.

Responsibilities include but are not limited to:

• Provide direct support to the CIB COO & Infrastructure Support Leadership
• Facilitate onboarding/off boarding of team members; requests can consist of, but not limited to: Ordering equipment; Requesting systems access; Collection of equipment/deactivation (off boarding)
• Provide support for Facilities Tasks; requests can consist of, but not limited to: Capacity Planning, HOST Seating only and Move Requests, Building Mgmt. ticket submissions, Wireless Requests, Phone requests
• Providing support for larger projects managed by others
• Facilitate and track furniture requests (CPG Assist)
• Access Coordinator for site access including participation in quarterly review
• Ad hoc requests of software, shared drives, hardware (pc, peripherals, telephony, mobility)
• Conduct periodic BOTS matrices maintenance and revisions
• Serve as proxy to oversee any expense approvals, necessary escalations or certifications
• Partner with Administrative Support team in collective effort to ensure smooth facilities support process for CIB team members
• Work collaboratively across all functional areas / develop strong lateral partnerships across all CIB leadership and executive support

Team members support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following, and adhering to and if applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite, and all risk and compliance program requirements.

Required Qualifications

• 3+ year of experience in one or a combination of the following: administrative support, project management, implementation, business operations or strategic planning

Desired Qualifications

• Ability to research and report on a variety of issues using problem solving skills
• Excellent verbal, written, and interpersonal communication skills
• Experience leading efforts with multiple stakeholder groups
• Ability to make timely and independent judgment decisions while working in a fast-paced and results-driven environment
• Ability to articulate issues, risks, and proposed solutions to various levels of staff and management
• Ability to work effectively in a team environment and across all organizational levels, where flexibility, collaboration, and adaptability are important
• Experience with the hiring, onboarding, and space planning tool HOST

Other Desired Qualifications

• 3+ years of corporate and investment banking industry experience
• Knowledge and understanding of the CIB COO organization
• Experience with Facilities and on-boarding/off-boarding related tools (WANDA, Request Center, etc.)
• CPG exposure, preferably within Wells Fargo Securities Group
• Administrative support exposure, preferably within Wells Fargo Securities Group
• Adjust plans quickly to meet changing business needs
• Lead projects as assigned.
• Proven experience in identifying and resolving customer and production issues.
• Experience developing and maintain partnerships with internal and business partners
• Familiarity with Wells Fargo internal systems including but not limited to: HOST, BOTS, IAM, ACT, WANDA, ART, and Mobility Services.

Job Expectations

• Ability to travel up to 10% of the time

Street Address

NY-New York: 500 W 33rd Street – NEW YORK, NY

Disclaimer

All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.

Relevant military experience is considered for veterans and transitioning service men and women.

Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.