Assistant Vice President, Ops Leader
Function: Operations
Function: Operations
United States; Jacksonville, FL
With a startup spirit and 90,000+ curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it. Now, we’re calling all you rule-breakers and risk-takers who see the world differently, and are bold enough to reinvent it. Come, transform with us.
We are inviting applications for the role of AVP, Content Moderation/ Operations Leader
In this role as Ops leader, you will be responsible for service delivery for a client in Hi-tech space, reporting to the Site Lead.
Responsibilities
- Proven experience as Director/AVP of Operations or equivalent position
- Lead teams of 150+ individuals; meet and exceed performance goals portfolio of Content Moderation across the region.
- Work with all sub-functions within operations including Training, Quality, Workforce management
- Key responsibilities include – driving performance against targets, best in class retention, business transformation and profitability
- Network within the organization to build relationships at all levels (decision makers and influencers)
- Liaise with superior to make decisions for operational activities and setstrategic goals
- Plan and monitor the day-to-day running of business to ensure smooth progress
- Supervise staff from different departments and provide constructive feedback
- Evaluate regularly the efficiency of business procedures according to organizational objectives and apply improvements
- Revise and/or formulate policies and promote their implementation
- Evaluate overall performance by gathering, analyzing and interpreting data and metrics
- Ensure that the company runs with legality and conformity to established regulations
Required qualifications
- Proven experience in leading large teams in 24/7 contact center environment
- Ability to build relationships with CXO level stakeholders
- Executive-level Presentation skills
- Creative thinking/innovative mind-set
- Ability to engage senior client management on offerings, emerging issues in focus sectors, lead project scope discussions and provide insightful recommendations
- Experience demonstrating Digital and Analytics to drive the service line
Preferred qualifications
- Operations experience, focused on credit card customer services and collections in a 24/7 contact center environment.
- Lean Six Sigma or Green Belt Certified
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visitwww.genpact.com. Follow us on Twitter, Facebook, LinkedIn, and YouTube.
JobAssistant Vice President
Primary LocationUnited States-Jacksonville FL Deerwood PK US – Office
Education LevelBachelor’s / Graduation / Equivalent
Job PostingDec 4, 2019, 8:37:58 PM
Unposting DateFeb 3, 2020, 6:29:00 PM
Master Skills ListOperations
Job CategoryFull Time
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