Assistant Vice President, Human Resources

Purpose & Core Values

The primary purpose of any position at Community Choice Credit Union is to live out our purpose: we believe in helping our neighbors achieve the life they desire. A key component of this purpose is to provide outstanding service to both internal and external members by living our core values.

Core Competencies

• Core Values:

o Committed: We are committed to serving Michigan guided by the principles that underlie the credit union movement of service, integrity, and respect for every human being.

o Charitable: We Give Big every day to our membership, our communities, and each other. We are dedicated to supporting Michigan by giving our time and services to the communities we serve.

o Credible: We are our Members’ trusted financial advisors; each Team Member plays an integral role in the well-being of our Members’ financial lives and the success of Community Choice Credit Union.

o United: We are a Team. We unite to achieve success, celebrate success, and continually improve the service we provide to our members, our communities, and each other.

Position Competencies

1. Decision Making/Judgement: Gathers enough information to allow a trustworthy assessment of risks and benefits of alternative approaches in any decision. Stays focused on objectives and considers both the short-term and longer-term impact of decisions and keeps objectives in mind throughout the process.

a. Continually assess the internal and external environment for emerging trends, best practices, and market reactions in order to make recommendations aligned with market conditions to best position the credit union as an employer of choice.

b. Communicate and partner with all business units to analyze, design, develop, implement and evaluate all organizational development programs.

c. Assist in facilitating the evaluation of organizational / departmental structure, job design and staffing forecasts in order to project recruiting needs and compensation budgets.

d. Assist, research, and implement new or modify existing human resources and talent developmental programs and processes to increase team member satisfaction, engagement and retention.

2. Leadership: Articulates a vision that others choose to follow. Models behaviors expected of others and inspires others to undertake challenging tasks and projects.

a. Oversight and continuous improvement of the various human resources support tasks and workflow to improve efficiencies and develop team member satisfaction in ease of use and accessibility.

b. Analyze department goals and develop strategies to ensure monthly goals are achieved and increase organizational satisfaction for team members.

c. Provide effective training, coaching, and mentoring techniques to team members regarding all aspects of human resources and organizational training and development to ensure department and satisfaction goals and growth targets of the credit union are met.

d. Encourage and support team members with effective communication regarding work performance, goal achievement, and corrective actions to ensure a high-quality work environment is maintained and individual, department and organizational goals are achieved.

e. Evaluate and clearly communicate your expectations for direct reports by ensuring the conducting of timely performance appraisals, recommending promotions, and reassignments, to ensure efficient and effective delivery of services to all members and team members. Assist in the recruitment and selection of quality applicants to develop an effective and enthusiastic team

3. Execution: Recognizes problems and responds, systematically gathers information, sorts through complex issues, seeks input from others, addresses root cause of issues, makes timely decisions, can make difficult decisions, uses consensus when appropriate, communicates decisions to others. Develop products and services that consistently meet members’ expectations. Put decision-making authority close to the front lines so team members can respond quickly to changing market conditions.

a. Work with auditors/examiners to ensure the consistent application of policies and practices are within guidelines and are in compliance with all state and federal regulations.

b. Prepare and submit standard reports for tracking and goal achievement to monitor and communicate organizational accomplishments and/or challenges.

c. Prepare, implement, and manage a budget for areas of responsibility to remain consistent with the overall budget for the credit union.

d. Oversee the formulation and implementation of training policies, programs, and schedules based on knowledge of identified training needs, changes in products, procedures, or services to ensure credit unions educational needs are identified and met.

4. AVP of HR Role Expertise:

a. Develop and maintain relationships with internal and external partners to ensure business objectives are effectively managed and aligned to meet organizational goals.

b. Foster and execute an organizational culture of engagement that continually delivers a high level of internal and external member experiences.

Job Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirement listed below are representative of the knowledge, skill, and/or ability necessary for this position.

Reasonable Accommodations

The physical and mental demands are representative of those that must be met by an employee to successfully perform the essential functions of their job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job requirements, physical demands and do so within our work environment.

Education

Bachelor’s Degree in Human Resources or alike is required.

PHR/SPHR or SHRM-CP/SHRM-SCP Certification strongly preferred.

Experience

Three to five years of progressively increasing Human Resources/Training Management leadership experience.

Skills & Abilities

• Ability to manage remotely

• In depth knowledge of employment legislation and legal regulations

• Knowledge of Microsoft Office software (Word, Excel, etc.)

• Demonstrated ability to deal effectively and professionally with all levels of team members and partners

• Strong organization and project management skills with a proven ability to create simple, sustainable and organized processes and systems that have strong adoption post implementation

• An effective communicator and collaborator with strong interpersonal skills

• Demonstrated ability to understand and apply employee engagement best practices to support employee engagement and performance

• Curiosity and a deep appreciation for the details and the big picture, balancing listening with data analysis

• Ability to execute on a large variety of concurrent priorities

• Demonstrated ability to deliver against high standards under tight deadlines and to be flexible in shifting priorities according to business needs

• Ability to travel (up to 5% of the time)

• Excellent written and oral communications skills.

• Excellent presentation skills

• Ability to adapt to a fast-changing environment

• Ability to coach others and provide feedback to improve performance

• Demonstrated high level of initiative

• Ability to create, implement and follow a business budget

Mental Demands

The team member must be able to read and interpret documents or instruments, understand and/or follow complex written and oral instructions, make decisions, recall multiple policies or procedures, resolve problems or unique circumstances in a timely and efficient manner, be able to express oneself clearly and/or concisely, perform mathematical functions, and handle multiple, concurrent tasks. Must be able to remain calm and professional at all times.

Physical Demands

While performing the duties of this Job, the employee is regularly required to talk or hear. The employee is frequently required to sit and use hands to finger, handle, or feel. The employee is occasionally required to stand; walk; reach with hands and arms and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds.

Work Environment

The noise level in the work environment is usually moderate.

General Statement

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, skills, or working conditions.