Agency Director

Jet Health is a company in the home health industry that provides skilled nursing care, hospice support, therapeutic, rehabilitative and personal care, and companion services. Jet Health prides itself on providing superior service, clinical excellence, compliant business practices and an employee centric environment. Our current locations operate in New Mexico, Idaho, Texas, and Colorado under the management of our corporate facility in Irvine, California.

JOB DESCRIPTION

Summary/Objective

The Agency Director oversees the operations of the branch and ensures that all home care support client services are delivered in a safe, efficient and effective manner in accordance with established quality standards and applicable state and federal regulations. The Agency Director also participates in the branch’s business development efforts to expand its client base and promote revenue growth.

Essential Functions:

• Direct the overall operations of the branch, and provide direction and guidance to the branch staff in scheduling and performing home care support client services.
• Oversee the development and execution of client care plans and ensure that all services are performed in an efficient and effective manner in accordance with established quality standards, Company policies and procedures, and applicable state and federal regulations.
• Intervene, as necessary, to resolve problems and ensure that all client service requirements are met.
• Manage the branch’s daily activities and administrative functions including client/employee scheduling, personnel management, payroll processing, billing preparation and records maintenance.
• Direct and participate in the recruitment, orientation, training and retention of branch staff, and coordinate the design and implementation of staff education. Ensure the branch is compliant with the Company human resources policies and practices, as well as all related regulatory requirements.
• Participate in the development and implementation of the branch objectives, strategies and initiatives for client census/revenue growth and business development, and in the execution of related sales and marketing plans.
• Develop and maintain relationships with state and county referral agencies to promote the branch & programs and services and expand its client base.
• Participate in national and regional home care industry organizations to follow trends and developments to identify potential business opportunities.
• Participate in the preparation of the branch & annual budget.
• Monitor the branch performance against established revenue, expense and profitability targets, and implement appropriate corrective actions to address problem areas and/or negative trends.
• Participate locally in the Company advocacy program to educate and favorably influence legislators and other elected officials in Congress and state government to the benefits of in-home care services, reimbursement rates and program funding.

Competencies

1. Teamwork Orientation.

2. Build & Maintain Relationships.

3. Thoroughness.

4. Time Management.

5. Customer/Client Focus.

6. Flexibility.

7. Effective Communication.

Work Environment

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms.

Travel

Travel is a limited occurrence.

Required Education and Experience

• Bachelor’s Degree in Business, Nursing, Social Services, Public Administration, or a related field of study.
• Three to five years’ experience in home care, including at least five years of supervisory/management experience.
• Some experience in home health care and/or home & community based services in a large, multi-site organization is preferred.
• Demonstrated ability to drive census/revenue growth and develop business.
• P&L experience and the ability to develop and manage a branch budget.

Benefits

• Medical, Dental, Vision, Life Insurance effective the 1st of the month following thirty days
• 401k
• Unlimited paid time off
• Competetive bonus structure

Job Type: Full-time

Experience:

• management: 5 years (Required)
• home health care: 3 years (Required)

Education:

• Bachelor’s (Required)

Additional Compensation:

• Bonuses

Work Location:

• One location

Benefits:

• Health insurance
• Dental insurance
• Vision insurance
• Retirement plan
• Paid time off