JPMorgan Chase & Co. is a leading global financial services firm with assets of $2.5 trillion and operations worldwide. JPMC serves nearly half of Americaâs households with a broad range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. Chase is the neighborhood bank for thousands of communities across the country. Chase serves approximately one out of every six Americans through more than 5,600 bank branches; 19,000 ATMs; mortgage offices; online and mobile banking; as well as relationships with auto dealerships, schools and universities. Chase.com is the most visited banking portal in United States, and Chase Mobile users are growing at a rate of nearly 350,000 per month. With such a broad range of consumer businesses, the mission at Chase is quite simple: to be industry leader in customer experience. Chase has more than 160,000 employees across the world to help achieve this goal.
Chase is undertaking an aggressive digital transformation agenda, which builds on the success of the current mobile and online service offerings. Chase is investing in innovative ways to deepen customer engagement and profitability through the use of digital channels. The ambitions is to position Chase as the undisputed leader in digital financial services and payments to enable Chase to deliver the highly personalized, real time experiences that customers increasingly expect.
Merchant Services is the global payment processing business for JPMorgan Chase & Co. Merchant Services is the worldâs leading merchant acquirer with over $1 trillion in annual transaction volume in 2016. ChaseNet is a customized closed-loop proprietary payments platform, and Chase Pay is the firmâs new digital wallet that makes mobile transactions simple, safe and rewarding. Merchant Services is a leading provider of payment, fraud and data security for companies large and small and capable of authorizing transactions in more than 130 currencies.
Position Summary
Digital Product Manager will be responsible for managing a number of digital services within the online and mobile platforms for Business Banking customers. Digital services includes: Business Baking, Payments, ACH Collections, Basic Payroll, and merchant services.
The key objectives of this role centers on delivering a best in class digital merchant products, for new and existing clients, across core platforms and channels.
Position Overview and Responsibilities
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This position is a blend of supporting ongoing projects, understanding the product design, define strategy, driving development and creating an integrated experience for customers and bank.
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Delivering innovative product designs and features to improve client loyalty and profitability.
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Tracking and analyzing client, market and competitive solutions, including potential threats and opportunities
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Creating strategy documents and product plans.
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Leading product discussions with technology and other business partners and supporting product rollouts every month.
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Building business cases and analyzing ROI and presenting to key stakeholders.
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Assist and guide business partners in developing business requirements.
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Work closely with the business and translate business needs into functional specifications.
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Work closely with the technical teams and participate into design discussions.
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Conduct research to determine if a business need solution exists within or outside the business unit.
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Representing and leading the needs of Business Banking customers and banking team within digital system development and projects along with any product and policy changes.
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Building relationships and partnering with internal and external groups.
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Candidates should have excellent written and oral communication skills, strong interpersonal skills, and outstanding analytical and research skills, as well as a passion for emerging digital technologies. In addition to being a seasoned, well trained professional, the successful candidate will be a strategic thinker with the ability to inspire confidence from, and to collaborate closely with technology leaders and internal stakeholders.
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Strategic product development and developing integrated experience for business specific services like Merchant Payments, Fraud Protection, ACH Payments, ACH Collections, and Basic Payroll within the Digital platform.
Qualifications:
- Over all 7+ years of experience working as Product owner, Project Management, Business analyst and as Technical Owner / lead.
- 3+ years of product management experience or diverse project management experience
- 1-2 years of retail/business banking/commercial banking/ merchant services experience
- 1-2+ years of experience with Digital and Mobile products and services
- 1+ years of experience with payment products: Merchant Processing, Payments, ACH
- 2+ years of experience as a business analyst within a technology organization.
- 2+ years of experience as a BA techniques such as process models, data flow diagrams, or other diagramming tools and models
- Ability to understand the needs of Business Banking customers and the banking teams that support these customers.
- Experience using agile methodology and writing user stories.
- Strong analytical skills and writing skills, to include solid experience in writing functional and technical specifications
- Ability to build and design an integrated customer experience across products.
- Ability to think strategically and develop roadmap for products and services.
- Ability to build and work together with cross-functional teams, sell ideas, and deliver results against deadlines.
- Ability to solve complex problems and develop solutions and communicate to the organization in a actionable manner
- Ability to develop business cases with operational and financial metrics to justify projects
- Ability to analyze product operational, marketing, and financial data and develop programs that enhance profitability.
- Ability to clearly communicate at all levels of the organization, including executive management
- Demonstrated ability to develop and motivate others
- Self-motivated with ability to manage and lead products and projects
- Humility and the ability to lead by example
- MBA or comparable Graduate Degree preferred
- Undergraduate degree with business related coursework.
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