Sr. Implementation Manager

POSITION SUMMARY

The Sr Implementation Manager is responsible for leading the implementation phase for complex strategic client set-up. This position will plan and coordinate client and cross-functional operational teams to support all aspects of setup and design. This includes acting as the main point of contact and responsibility for the overall strategic design of project. The Sr Implementation Manager will provide executive level presentations to clients and senior leadership. This position will recognize inefficiencies within processes and offer creative solutions and act as a subject matter expert to other ESI departments and assist with special projects as needed. The Sr Implementation Manager will assist in the training of new Implementation Project Managers and serve in the capacity of mentor to assigned mentees. This includes developing training and identifying developmental opportunities for new associates.

ESSENTIAL FUNCTIONS

• Lead project plan development and facilitate implementation phase for strategic (complex, national) new client implementations.
• Act as consultative client liaison between all ESI functional areas and client contacts (including client, TPA, broker and /or consultant parties).
• Define project scope, develop project plan, determine necessary resources and establish project timeline.
• Work on complex projects that fall outside of standard implementation process.
• Provide strategic direction and guidance to both internal operational functions and client to mitigate project risks to all parties.
• Able to clearly understand and communicate client intent decreasing disruption impact to beneficiaries.
• Identify and manage project dependencies and critical path.
• Identify process inefficiencies and provide innovative solutions to solve for gaps.
• Ensure quality and service standards are met; including client contractual deliverables related to the implementation process.
• Meet regularly with client to determine service requirements and expectations for overall satisfaction.
• Provide executive-level updates and presentations to internal staff.
• Conduct project post-mortems and create recommendations based on lessons learned.
• Identify both successful and unsuccessful project elements and establish best practices for project execution.
• Present to Implementation team and operational leadership at annual team meeting.
• Work with sales and marketing to establish implementation process and operational procedures for new products.
• Identify opportunities to standardize, document and define procedures.
• Identify process inefficiencies and provide innovative solutions to solve for gaps.
• Act as mentor to new Implementation Project Managers.
• Outline training plan and developmental opportunities.
• Continually immerse in learning opportunities and partner with operational partners to establish oneself as a subject matter expert in all pertinent implementation functions.

QUALIFICATIONS

• Bachelor’s degree in related field or 14 years of experience.
• 10 years relevant experience with Bachelor’s Degree or Master’s degree and 8 years of relevant experience.
• Proficient with Microsoft Office.
• Ability to adapt to ESI proprietary systems.
• Project management experience and proven ability to meet deadlines.
• Strong leadership skills and the ability to effectively influence key decision-makers.
• Ability to lead multiple, highly visible projects simultaneously.
• Ability to adapt in a dynamic work environment, learn quickly, solve problems and make decisions with minimal supervision.
• Excellent verbal and written communication/presentation skills.
• Demonstrated ability to coordinate people and teams cross functionally to resolve complex issues with designated time frames.
• Willingness to work a flexible schedule to accommodate business and travel requirements.

ABOUT THE DEPARTMENT

At Express Scripts, we dare to imagine a better health care system, and we’re driven to make it happen. Where some see obstacles, we see possibilities. We’re challengers, difference-makers and opportunity-seekers, united with our partners in pursuit of a simpler, more sustainable system and better health for all.

We have always acted first to take on the toughest challenges. We uniquely partner across the health care ecosystem to uncover opportunities, take action, advance health care and deliver better outcomes – like no one else can. We believe health care can do more. We are Champions For BetterSM.

Express Scripts, part of Cigna Corporation, unlocks new value in pharmacy, medical and beyond to further total health for all.

ABOUT EXPRESS SCRIPTS

At Express Scripts, we dare to imagine a better health care system, and we’re driven to make it happen. Where some see obstacles, we see possibilities. We’re challengers, difference-makers and opportunity-seekers, united with our partners in pursuit of a simpler, more sustainable system and better health for all.

We have always acted first to take on the toughest challenges. We uniquely partner across the health care ecosystem to uncover opportunities, take action, advance health care and deliver better outcomes – like no one else can. We believe health care can do more. We are Champions For BetterSM.

Express Scripts, part of Cigna Corporation, unlocks new value in pharmacy, medical and beyond to further total health for all.