Project Manager

SYNQ3:

SYNQ3 is the restaurant industry’s leading technology and automation-solutions provider. SYNQ3’s technologies enable restaurants to enhance order-processing, provide better customer service for to-go and catering orders, and increase sales and profits. As the globally recognized leader in restaurant technology, SYNQ3 services numerous top brands with thousands of restaurants, such as Red Lobster, Red Robin Gourmet Burgers and Brews, Chipotle Mexican Grill, Noodles & Company, and MOD Pizza, to name a few.

The Role:

The Project Manager will be responsible for organizing and overseeing projects to ensure fulfillment of contractual requirements, customer objectives and IT projects. This role will maintain strong and trusting relationships with current customers. Additionally, in order to be successful in this role, you will need to have prior experience in project management. A Bachelor’s degree is recommended.

RESPONSIBILITIES:

• Direct and manage multiple full life cycle projects in various stages of development.
• Define project scope, goals and deliverable that support business goals in collaboration with senior management, brand management and stakeholders.
• Develop full scale project plans and associated communication documents.
• Effectively communicate project expectations to team members and stakeholders in a timely and clear fashion.
• Estimate the resources and participants needed to achieve project goals
• Draft and submit budget proposals and recommend subsequent budget changes where necessary.
• Where required, negotiate with other department managers for the acquisition of required personnel from within the company.
• Determine and assess need for additional staff throughout project cycle.
• Set and continually manage project expectations with team members and other stakeholders.
• Delegate tasks and responsibilities to appropriate personnel.
• Identify and resolve issues and conflicts within the project team.
• Identify and mange project dependencies and critical path.
• Track project milestones and deliverables.
• Develop and deliver project timelines and milestones using appropriate tools.
• Develop and deliver progress reports, proposals, requirement documentation and presentations.
• Determine the frequency and content of status reports from the project team, analyze results and troubleshoot problem areas.
• Proactively manage changes in project scope, identify potential crises and devise contingency plans.
• Define project success criteria and disseminate them to involved parties through the project life cycle.
• Build, develop and grow any business relationships vital to the success of the projects(s).
• Conduct project postmortems and create a recommendations report in order to identify successful and unsuccessful project elements.
• Develop best practices and tools for project execution and management.
• Other reasonable duties as required

QUALIFICATIONS:

• Bachelors Degree
• 2 + years direct work experience in a project management capacity, including all aspects or process development and execution.
• Excellent verbal & written Communication Skills, including excellent documentation skills
• Microsoft Office Suite skills
• Experience with Base Camp, Rindle or other collaborative tools preferred
• Strong familiarity with project management software
• Ability to bring projects to successful completion
• Ability to effectively prioritize and execute tasks in a high-pressure environment is crucial