Operations Project Manager

Building Operations Key Responsibilities

• 
  Project manage key initiatives related to enhancing community experience, creating operating efficiencies and/or incremental revenue streams related to any of the main operational support functions mentioned above as well as leading innovation projects for the territory and region.

• 
  Identify and implement new Standard Operating Procedures (SOPs) and provide ongoing training/resources that improve operational efficiency, effectiveness, and/or costs

• 
  Work with Community to optimize operational efficiency at the building level and serve as the point of contact for all operational procedures communicated from HQ

• 
  Aid and assist in identifying opportunities and deficiencies within the new building opening/handover process

• 
  Assist in monthly Operating Expense review to look for opportunities to resolve challenges and create new processes to drive profitability

• 
  Liaise with vendor management team to drive accountability and negotiate prices with top vendors

• 
  Assist in execution of special projects and new business verticals that arise

• 
  Build and maintain relationships with internal team members and external resources

Data Analysis & Reporting

• 
  Leverage data to develop dashboards and Powerpoint/Google slides decks to analyze the business and identify opportunities to create efficiencies

• 
  Provide monthly, quarterly, and yearly statistical data reports (in addition to any ad hoc requests) and deliver thoughtful, actionable feedback to Operations leadership

• 
  Track all projects and best practices ensuring dashboards accurately reflect implementation and results

• 
  Track data trends to identify escalation-worthy items in a timely manner

• 
  Pinpoint big picture asset or process deficiencies across the territory

• 
  Partner with data platform teams to continuously improve current reporting, metrics, and provide feedback on underlying systems

To Be Successful You Should:

• 
  Demonstrate ability to prioritize under pressure, without specific direction, while maintaining business priorities

• 
  Ability to analyze situations objectively, providing unique and varied perspectives to challenges

• 
  Excellent time management, organization, presentation and prioritization skills

• 
  Demonstrate ability to problem solve and resolve conflict

• 
  Have exceptional communication and interpersonal skills

• 
  Take an innovator and creator’s approach to any issues that may arise

• 
  Love details and deliver results on time and with exceptional quality

• 
  Strict sense of confidentiality and business proprietary

• 
  Uses regional systems and processes to document all projects scope, timeline and budget.

Experience and Requirements

• 
  Two to four years of direct and relevant project management experience with a track record of strong performance (experience in Construction, Asset Management, Real Estate or Operations a plus)

• 
  Bachelor’s degree required (Post graduate and/or other certifications a plus)

• 
  Project Management and/or Six Sigma certification preferred

• 
  Passion and understanding for WeWork’s mission and values a MUST

• 
  Highly flexible and adaptable to continuous change and growth

• 
  Excellent verbal and written communication and interpersonal skills

• 
  Exceptional organizational and multitasking skills

• 
  Ability to work well with a great deal of autonomy

• 
  Ability to solve problems with innovative thinking

• 
  Demonstrate integrity, dependability, responsibility, accountability, self-awareness, work ethic, and empathy

• 
  Financial literacy and business operations experience a plus

• 
  Passion and understanding for WeWork’s mission and values