$34.80 – $45.18 an hour
Education and/or Equivalent Experience:
Graduation with a Bachelor’s degree from an accredited college or university with major coursework in a field related to the job plus three (3) years in Fleet program areas, two (2) of which were in a supervisory or management capacity.
Experience may substitute for the Education up to the maximum of four (4) years.
Licenses or Certifications:
Class “C” Driver’s License
Physical Requirements:
Heavy. Tasks involve bending, lifting, walking, carrying, or using a force equal to lifting up to fifty (50) pounds.
The FLEET MOBILITY SERVICES DEPARTMENT is recruiting for a Fleet Program Manager – Customer Service. This position will oversee the automotive customer service/satisfaction function(s) within Fleet Operations.
Fleet Mobility Services defines the minimum qualifications for this position as it relates to the required (3) years in Fleet program areas as: Customer Service/Satisfaction Program in an Automotive (or) large customer focused facility, department, division or functional area; Asset Management Program; Telematics Program; Fuel Program or Training Program to include curriculum development and instruction.
A detailed and complete job application is REQUIRED and helps us to better evaluate your qualifications. In completing your job application, please be sure to provide a COMPLETE employment history you have held regarding any and all relevant work experience that you would like for us to consider. Please be thorough in completing the employment application and list all of your experience and education. For each position, please describe your specific experience as it relates to the minimum and preferred qualifications.
This information will also be used to determine salary in the event that you are selected for this position. You will not be given the opportunity to provide additional work experience once you complete and submit your job application. Furthermore, if selected as the top candidate, you will not be permitted to present additional work experience for salary calculation purposes.
When completing the Supplemental Questions, please note that your answers to the supplemental questions must be supported by information contained in your application.
Driving is considered an essential function of this position, and a valid Texas driver license and current driving record that meets the requirements of the City of Austin Driver Safety Program are required.
This position may require a skills assessment.
Please note that position’s location and/or schedule is subject to change based upon business needs.
Applicants are encouraged to apply as soon as possible. The department reserves the right to close the posting after 7 calendar days.
Cover letters and resumes are not being accepted for this posting.
$34.80 – $45.18
Monday through Friday
8:00 a.m. to 5:00 p.m.
Additional hours and/or working outside of normal business hours may be required as determined by business needs.
Schedule and/or location may be changed based upon business needs.
1. Experienced manager with a proven track record of successfully leading cross-functional projects in collaboration with internal and external customers
2. Experience with contract management, vendor performance monitoring and quality assurance
3. Possess strong people skills, demonstrated ability to develop personnel and to establish and maintain professional relationships with internal and external customers; Adept in both leading people and managing projects/programs
4. Experience in resolving customer conflicts and providing options to ensure customer satisfaction
5. Experience preparing performance measures, data, and reports for management review
6. Demonstrated ability to plan, develop, implement and conduct on-going education and in-service training programs
7. Possess strong people management skills, and the ability to deliver timely and quality work products
8. Proficient in using Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned.
1. Establishes fleet program standards, methods, policies and procedures by studying business requirements, obtaining appropriate consultations, and determining equipment, facility, staffing, and budget needs.
2. Develops business plan by reviewing department needs, establishing appropriate procedures and timelines of request completion, and estimating costs of good required to complete request.
3. Establishes priorities, scheduling activities and employees, confers with suppliers to obtain parts, monitors progress and revises schedules and resolves problems as they arise.
4. Manages equipment and facilities by establishing maintenance procedures, monitoring of contracts, maintaining necessary equipment requirements, and evaluation of new equipment and techniques.
5. Responsible for establishment of budgetary requirements, purchasing, monitoring of daily reports and logs, approving expenditures, compiling and analyzing costs and initiating corrective measures.
6. Maintains professional and technical knowledge of assigned program by attending training classes, reviewing professional publications, and serve on committees or boards.
Responsibilities– Supervision and/or Leadership Exercised:
Responsible for the full range of supervisory activities including selection, training, evaluation, counseling, and recommendation for dismissal.
Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.
Knowledge of established fleet programs (fuels, hydraulic, tire, other)
Knowledge of supervisory or management techniques
Knowledge of fiscal planning and budget preparation.
Knowledge of methods, equipment, and materials in fleet program
Knowledge of training methods and techniques
Knowledge of city practice, policies and procedures.
Knowledge of calculus, basic accounting and technical writing.
Skill in oral and written communication.
Skill in using computers and related software applications.
Skill in negotiations.
Skill in handling conflict and uncertain situations.
Skill in using software applications to perform data analysis and problem solving.
Ability to work with frequent interruptions and changes in priorities.
Ability to train personnel in various techniques, safety practices, policies, and procedures, and other operational requirements
Ability to analyze and resolve irregular events.
Ability to establish and maintain good working relationships with other city employees and the public.
City of Austin is committed to compliance with the American Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or TTY (512) 974-2445.
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