Director – Billing, Contact Center and Distribution Services

Director – Billing, Contact Center and Distribution Services

Are you passionate about leading, developing, coaching and supporting others? Do you have strong communication, customer service and relationship building skills? Are you interested in process improvements, focus on the client/member experience and have a strategic vision? If so, this Director – Billing, Contact Center and Distribution Services opportunity may be a great fit for you!

Who We Are: At Farm Bureau Financial Services, our client/members can feel confident knowing their family, home, cars and other property are protected. We value a culture where integrity, teamwork, passion, service, leadership and accountability are at the heart of every decision we make and every action we take. We’re proud of our more than 80-year commitment to protecting the livelihoods and futures of our client/members and creating an atmosphere where our employees thrive.

What You’ll Do: As our Director – Billing, Contact Center and Distribution Services, you will oversee the billing, contact center, and distribution areas within our Member Service department. You will be responsible for implementing strategies consistent with the corporate values to improve efficiency and client/member experience. You will also be responsible for developing performance metrics, identifying gaps, and implementing action plans as needed to ensure performance standards are consistently met. Professional growth and development are a focus here at Farm Bureau, so it will be your responsibility to champion development opportunities for yourself and your team. You will have 5 supervisors as direct reports leading around 55 total individuals, so leadership, managerial and/or supervisory experience is key.

What It Takes to Join Our Team:

• College degree or equivalent plus 10 years of business experience – including supervisory/leadership, as well as insurance, customer service, call center and/or billing experience.
• Demonstrated leadership, team orientation, interpersonal, and technical/business/industry related skills to build relationships at all levels within an organization.
• Effective leadership skills and demonstrated success in leading, facilitating and managing strategic planning initiatives required.
• Strong customer service skills, including excellent verbal and written communication skills.
• Must have excellent problem solving, analytical and organizational skills.
• Ability to work under pressure and shift priorities to achieve corporate and business unit goals.
• Must have the ability to mentor and coach project teams for successful integration of new services or products supported by Member Service Operations.
• Must keep up to date regarding existing and pending local, state, and federal rules and regulations to ensure government compliance and meet company guidelines.
• Lean Six Sigma Green Belt or Black Belt preferred.
• Progress towards industry designations (CPCU) is expected.
• Travel required (approximately 20%) including overnight.
• Must work from our office in Manhattan, Kansas.

What We Offer You: When you’re on our team, you get more than a great paycheck. You’ll hear about career development and educational opportunities. We offer an enhanced 401K with a match, low cost health, dental, and vision benefits, and life and disability insurance options. We also offer paid time off, including holidays and volunteer time, casual Fridays and teams who know how to have fun. Add to that an onsite wellness facility and cafeteria. Farm Bureau… where the grass really IS greener!

If you’re interested in joining a company that appreciates its employees, provides growth and professional development opportunities, and offers great benefits, we invite you to apply today!