Digital Client Engagement Director

Job Overview

World Wide Technology is seeking a Digital Client Engagement Director to play a vital role in the cultivation of client relationships and the delivery of strategic digital projects for our clients. This person will build strategic meaningful relationships with our clients across leaders in both business and technology parts of the organization within key targeted WWT Digital accounts. This candidate will coordinate with our clients, digital strategists, developers, technologists, project managers, creative directors, delivery leads, business analysts and end-users to strategize and build best-in-class solutions for our clients. A successful candidate would be able to ensure that our teams deliver customer first service, meaningful and profitable engagements for WWT, help identify areas of growth, build long lasting relationships, and deliver successful outcomes time after time.

Responsibilities

• Digital Client Engagement Director support strategic clients nationwide where WWT Digital can focus on adding value and trust to our most valuable digital clients.

• Partner with WWT Digital leadership to bring the most value in helping to achieve customer goals

• Utilize industry best practices while fully understanding the client goals while educating around industry challenges

• Be the point-of-contact for any issues around quality delivery

• Direct traffic across WWT teams that may have a stake in the project

• Provide regular status and financial reporting

• Coordinate with a geographically dispersed work force.

• Coordinate with Digital Strategists, Project Managers, Delivery Leads, External Consultants, Vendors and other WWT SME’s on reporting, delivery updates etc.

• Work with integrated lead team members to effectively communicate design to customers and present design options/considerations.

• Advise client executives in meeting objectives and overcoming challenges tied to projects.

• Proactively providing solutions and ideas

• Manage WWT team across the lifecycle (pre-sales, strategy to delivery, launch and continued post planning of the engagement.

• Coordinate service delivery across all WWT stakeholders

• Bring forward industry leadership and best practice solutions

• Travel as needed to customer sites up to 50%.

Qualifications

• 5-8+ years in a Digital Account Director, Digital Project Director or Client-facing Consulting role

• 5-8+ year’s experience leading multi-faced digital experience / application engagements

• Client service industry experience in Digital Agency, Marketing or a Digital Experience firm

• Industry experience in B2C focused verticals (retail, QSR, Grocery a plus)

• Corporate leadership background and varied experience across different verticals.

• Strong command of solutions for business operations, technology, processes and challenges

• Leader with Executive presence

• Familiar with the Digital Strategy Engagement approach and the Software Development lifecycle and an understanding of the support components, integrations and various applications

• Excellent estimation abilities in scoping work in a highly complex environment.

• Excellent problem solving, organizational, decision-making, written, oral and interpersonal skills.

• Familiar and perhaps experience with agile software development are a bonus

Personal Requirements

• Possesses a high level of Integrity. Acts ethically and is above reproach. Builds trust through their honesty, reliability and authenticity. Possesses a strong concern for the needs of his/her colleagues. Takes tough principled stands even if they are unpopular. Meets commitments and keeps promises.

• Demonstrates Self-control. Manages his/her impulsive feelings and distressing emotions and operates without any personal agenda. Stays composed, positive and unflappable even in trying moments. Thinks clearly and stays composed and focused under pressure.

• Must be Flexible. Smoothly handles multiple demands, shifting priorities and rapid change. Is able to work collaboratively to get things done. Proactively seeks the advice and suggestions of peers, subordinates and superiors. Adapts strategies and tactics to fit fluid circumstances. Is flexible in how he/she sees events.

• Is Optimistic. Demonstrates a positive mental attitude. Persists in seeking goals despite obstacles and setbacks. Operates from a hope of success rather than a fear of failure. Sees setbacks as due to manageable circumstances rather than a personal flaw.

• Continuously Develops Others. Committed to the continuous process of education and development of self and colleagues. Acknowledges people’s strengths and accomplishments. Offers useful feedback and helps to identify others’ needs for future growth and improvement. Mentors and gives timely coaching that fosters an individual’s skills.

• Is able to Intuitively Understand the way people think and work. Understands the forces that shape views and actions of clients, customers or competitors. Accurately reads an organizational and external reality.

• Models Leadership qualities. Articulates and arouses enthusiasm for a shared vision and mission. Leads by example.

• Is a catalyst for Change. Recognizes the need for change and removes barriers. Challenges the status quo to acknowledge the need for change. Champions the change and enlists others in its pursuit.

• Fosters Excellence in Communication. Is effective in give-and-take, registering emotional cues in attuning their message. Deals with difficult issues straightforwardly. Listens well; seeks mutual understanding and welcomes the sharing of information fully. Fosters open communication and stays receptive to bad news as well as good.

Organizational Relationships

Reports to Managing Director of Digital. Works closely with VP of Digital, Delivery Leads, and interfaces with CDAs, Creative Directors, Director of Creative Technology and delivery partners internally and externally to establish and implement multi-faceted engagements, drawing from the collective strengths of personnel across the organization.

About WWT CDA | WWT Digital Group

WWT’s Chief Digital Advisor Group specializes in helping brands “Make Experiences that Matter.” Working with executive business stakeholders across Marketing, Digital Strategy, Innovation and IT departments the CDA group creates insight driven, creatively inspired and technologically innovative action plans for Digital Transformation. Utilizing the combined strength of our Digital Strategists, Creative Technologists and Design/UX practice, WWT is well positioned to provide our clients with an insider’s understanding and an outsider’s objectivity. Our research, creative prowess and emerging technology expertise is utilized to develop strategies and road maps that take the best qualities of our client’s brands today and help them evolve in this highly disruptive and ever changing digital landscape. WWT’s CDA practice has provided strategic, creative experience and technological direction that have led to truly transformative experiences for some of the worlds most beloved brands.