Customer Success Manager

AppViewX is revolutionizing the space of Network Services Management, Automation, and Orchestration (NetOps). Championed by several Fortune 500 companies, we have won the confidence of 5 of the top 10 Global Commercial Banks, 5 of the top 10 US Managed Healthcare Companies and 6 of the top 10 US Financial Services Companies as our proud customers. And, we’re only getting started.

At AppViewX, we’re a creative, efficient and cohesive team driven to deliver. As a collaborative workspace, we’re in constant touch with our values and our culture. We work together in the spirit of success and hold no bounds with regards to growth and development. We seek great minds dedicated to a great product with a passion to work with great people.

We, at AppViewX, are seeking a prodigal Customer Success Manager. You’re efficient and perceptive in discovering customers’ pain points, goals, and expectations. You strive to harmonize adoption, retention, and consistency during the Life Time Revenue process. You’re eager to build upon

AppViewX’s (www.appviewx.com) customer happiness community defined by teamwork, excellence, and commitment.

Position Summary:

The Customer Success Manager will be responsible to facilitate the evolution and alignment of AppViewX products to enhance customer growth and intimacy. The manager will lead and mentor inter-departmental teams to adopt thought-out customer-first strategies and tactics.

Nature and Scope of the Role:

• You will design a sound customer relationship management system, using your creative instincts and acumen

• You will employ your experience and inclusive mentality to further customer goals

• You will regularly connect and network with capable business counterparts in the USA, UK and rest of Europe to strengthen a productive company-customer relationship

• You will become an influential advocate of company solutions and customer-driven mission

• You will integrate retention, adoption, user experience and happiness as key performance indicators in every strategy

Key Responsibilities:

• Create compatibility between result-driven efforts and customer happiness

• Understand our products and direct customer success initiatives at the forefront

• Maximize company potential by aligning Solutions Engineering, Product Support, and Product

• Management teams’ objectives with customer success

• Work continuously to identify and match customer goals with our outreach campaigns

• Prove your prowess at Quarterly and Executive Board Reviews

• Use your valued work background with the USA- and Europe-based Fortune 500 enterprises to cultivate exponential revenue

• Travel to the USA and Europe on Business Visa to grow customer network when required

Qualification and Primary Skill Set:

Bachelor’s Degree or a Masters Degree with a thirst to solve customer problems and drive business outcomes.

Preferred Experience:

• Experience in Sales or Customer Success

• Experience in PKI or Exposure – Understanding of PKI

And/or System Engineer / Solution Engineer with a networking vendor

All qualified applicants will be considered regardless of their color, religion, sex, sexual orientation, national origin, age, disability, gender identity, or veteran status. Attractive compensation (salary and bonus) with benefits including 401K program, medical, dental and vision benefits as well as employer-provided life insurance. Equal opportunity for the win.

Join us!