Scrum Master

Would you like to work multi-functionally to drive innovation at a 100+ year-old brand? Are you looking for a caring company that is committed to exceptional service? If so, be part of a community that works at CSAA Insurance Group, a AAA insurer, in our Glendale, AZ office.

While we’ve been named a ‘best place to work,’ our proudest accomplishment comes from serving nearly 17 million AAA members. Through our commitment to service, growth and our people, CSAA Insurance Group will create AAA members for life by fulfilling our promise to be there when they need us.

As an Agile Coach, you will influence all levels of the organization to drive increased agility, speed, quality, autonomy and innovation while nurturing an environment of transparency. You will understand that the outcome of your success is seen through the behaviors of others, and you provide the kind of coaching necessary to enable this. This role is key to enabling people to understand, learn and behave in an agile way that drives customer and business value while creating a healthy, agile team culture.

Why join us?

• Recognition. We offer a competitive package including base salary, both annual and long-term lucrative performance bonuses, benefits, and 401(k) Company match with additional discretionary contribution potential
• Lifestyle. We do honorable work, and we practice our values: respect, integrity, teamwork, and service

Your day could include and experience we would like to see:

• Coach, mentor and guide agile teams on their journey to becoming self-sustaining, high performing agile teams
• Drive adoption of Agile practices, techniques, and frameworks such as Scrum and Kanban, reducing the gap between agile theory and practice
• Drive continuous improvement initiatives, which encourage the adoption of agile practices and result in improved project execution
• Build expertise in the agile discipline by coaching multiple Scrum teams
• Perform assessments and co-create (with the team) continuous improvement plans for Agile teams at varying levels of Agile maturity
• Define and ensure consistent agile standards and best practices
• Identify organizational impediments to successful Agile transformation and work with the leadership team to create effective strategies to overcome them
• Create and deliver presentations and training sessions with an eye on process and related best practices
• Provide guidance on creating Agile artifacts
• Partner with other Agile Coaches and Scrum Masters across the organization to align and drive consistency and transparency throughout the organization
• Organize and facilitate workshops that promote Agile maturity across the organization
• Serve as subject matter expert (SME) across the organization for Scrum, Kanban and Lean methodologies
• Define and support Agile estimation methods, Release Planning and other scaling activities and events
• Define and monitor metrics/scorecards to measure Agile maturity and helps develop and execute plans to improve maturity
• Foster an environment of mutual respect and cooperation, transparency, autonomy, agility, learning, innovation, quality and speed of execution
• Build solid working relationships and utilize effective negotiation and persuasion skills in working across the organizations

What you will need to succeed; Education, Certifications and nice to have:

• Deep understanding of Agile values, principles, and practices (Scrum and Kanban)
• Hands on experience in Scrum & Kanban as well as Agile scaling methodologies – such as LeSS, SaS and SAFe
• Strong facilitation, communication, interpersonal, conflict resolution, leadership and negotiation skills
• Adaptive coaching style and the ability to work hands-on with teams in an advisor role with the ability to adapt based on the agile readiness of the team
• Commitment to continuous learning
• Highly efficient in coaching Scrum Masters, team members and Product Owners
• 3+ years’ experience executing Agile projects in large, complex environments.
• 2 years’ experience in coaching, mentoring and training new Agile/Scrum teams.
• 6+ years in project delivery roles (technical role preferred)
• Coaching experience in a complex, large agile environment
• Agile transformation or other organizational change experience
• Knowledgeable in DevOps practices
• Ability to coach technical practices (TDD, Pair programming, ATDD)
• Certifications: Advanced Scrum Master (A-CSM), Product Owner (CSPO), Certified Team Coach (CTC)

CSAA Insurance Group offers many benefits, including:

• Medical, dental, vision, disability and life insurance coverage including benefits coverage for domestic partners. Company contributions into a Health Savings Account (HSA)
• 401(k) plus company matching dollar for dollar up to 6% and a cash balance retirement program
• Company paid employee assistance plan and health support programs
• Award-winning wellness programs including free onsite fitness classes
• Paid bonding leave for birthing and non-birthing parent and paid adoption leave
• Two weeks paid military leave
• Paid time off, plus ten paid holidays and 24 hours of paid time off to volunteer
• Tuition reimbursement, self-service training, career development and mentorship opportunities.

Be part of a community that works

At CSAA Insurance Group, we take pride in our values-based culture. Helping our employees lead enriched lives and satisfying careers is how we work. Our employees appreciate the integrity and inclusion that is evident throughout our everyday interactions. We respect the diverse range of perspectives, backgrounds and cultures of our teams, and join together when it comes to helping our members, community or one another.

Let’s work together

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Must have authorization to work indefinitely in the US.

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