IT Operations Manager

The IT Operations Manager is the lead technical resource supporting SOC businesses and associated projects. Assists VP/Director of IT for Government Services with the evaluation and documentation of business technology opportunities and solution requirements. Manages IT personnel, contractors, resources and activities for multiple business unit locations including international project sites. Plans, directs, and coordinates the development, implementation, deployment and operation of technical infrastructure, information systems and data protection to directly satisfy business and customer requirements. Advocates corporate IT initiatives / policies and integrates standard IT support processes into Business Unit operations.

Responsibilities:

• Data custodian supporting the data protection life-cycle while providing management and administration for all business applications.
• Data custodian supporting the data protection life-cycle while providing management and administration for all business applications.
• Responsible for SOC IT Support Services including business and productivity applications, devices, maintaining service levels, monitoring resource performance, sustaining quality of service, resolving issues or managing escalations.
• Facilitate technical integration activities with Corporate and Business Operational Resources to enable collaborative project execution and satisfy customer / contract requirements.
• Attract, retain, and develop employees. Evaluate team members for compliance with established goals/objectives, contributions in attaining goals/objectives, and overall performance. Manage team, conduct employee performance reviews, development of staff goals, responsible for skills development or performance improvement actions for direct reports.
• Manage technology services procurement process, maintenance and vendor performance

Qualifications:

• Strong technical aptitude and data protection knowledge; Broad understanding of hardware, software and network systems required; Experience working with ERP systems (Costpoint and/or SAP preferred).
• Experience managing consultants, vendors and project resources required
• Strong verbal and written communication skills with the ability to clarify problems or requests quickly and effectively; Ability to handle difficult & sensitive situations in a professional manner
• Demonstrated expertise in managing complex system implementations required.
• Demonstrated presentation skills required. Detail oriented with strong organization and interpersonal skills. Ability to impart knowledge to diverse groups of people in a concise, detailed manner that establishes rapport, persuades others and gains understanding
• Technical Degree in Information Technology, Computer Science, Engineering, or related field required
• Minimum of 7-10 years relevant work experience required. Minimum of 3 years in a management role highly preferred
• Ability to obtain Government Security Clearances required. Experience working for a government contractor.
• Willingness to travel OCONUS occasionally.

EOE AA M/F/Vet/Disability

This is a featured job