The main function of the Project Manager is to support the strategic growth of Syndigo Enterprise client relationships by aiding Onboarding, Data Mapping, and Tier 2 Support teams in delivering high quality service to our clients. In addition, this individual will be responsible for driving fast-paced implementations, a growth-oriented culture, and creating an industry-leading experience for all Syndigo clients and partners.
Duties:
- Provide regular reporting on client implementation progress, as well as analysis of usage trends and service opportunities.
- Manage implementation plan deliverables according to contract specifications, as required.
- Assist in the preparation and delivery of progress reporting, including data gathering, analysis, presentation creation, and logistical support.
- Support the implementation process, including handling of project plan and all necessary logistics.
- Attend client events and onsite visits ,as necessary; track, analyze and report on client data (such as attendance) and progress.
- Help define, implement and manage client communication plans to support client implementations, program usage and growth, in accordance with overall account strategy.
- Participate in onboarding activities for new clients.
- Work closely with Support and internal teams to research and resolve client inquiries and exception requests, as required, and coordinate client notification/communication plans.
- Support client requests, including coordination with internal stakeholders, updating documentation, and communications.
- Act as a representative of the Implementation Team at all times and assist in other duties as assigned.
- Project a professional and positive image in all interactions with visitors, Syndigo employees and clients; and maintain confidentiality regarding company and client business.
Job Requirements:
- BA in Business Administration, Marketing, or related field, or equivalent experience.
- Direct experience working with clients in a business setting.
- Proficiency in Microsoft Office Suite especially Word, Excel and PowerPoint.
- Proven ability to learn other technology software.
- Proven ability to analyze data, draw conclusions, and make recommendations based on findings.
- Exceptional organizational and project management skills and responsiveness.
- Excellent written and oral communication skills.
- Comfortable presenting in front of client employees.
- High degree of comfort in a fast-paced, collaborative, entrepreneurial environment.
- Ability to adapt quickly to changing priorities, new projects, and multiple deliverables.
- Comfort level with 15-25% travel
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractorâs legal duty to furnish information. 41 CFR 60-1.35(c)
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