Implementation Project Manager

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Company: Faneuil, Inc.
Location: Albuquerque, NM

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Job details
Salary

$40.86 an hour

Full Job Description

Summary: Define, document and delivers medium to large-scale, strategic customer projects. Actively participates and leads in all phases of the project life cycle from design, execution to post-production support.


Essential Duties and Responsibilities:

  • Overall project management including coordinating with internal and external stakeholders for all phases of the projects – project design, planning, execution, controlling, and closing
  • Identifies, assesses and manages risks and issues to the success of the project.
  • Work closely with internal implementation leads to deliver project deliverable documents, plans, status updates, etc.
  • Have effective control, leadership and responsibility for the defined scope of the project – including: project level change control
  • Develops and leads the process for dealing with rapid major changes
  • Ensures the communication channels and processes are in place to notify the relevant people (e.g. sponsors, executives, and vertical owners) so that plans can be amended, and the necessary actions taken
  • Ensures that project team is delivering core milestones and deliverables using defined and agreed upon processes and reporting
  • Produce timely and effective status reports and dashboards for external and internal stakeholders
  • Provides consistent operating structure of core client/internal project meetings with established documentation (e.g. meeting agendas, meeting notes, actions/issues lists)
  • Actively participate in business development activities with proposal and business development teams whenever needed
  • Contribute to RFP bid response process with project management schedules, DRAFT project plans, implementation timelines and resource requirements, etc.
  • Participate in decisions regarding implementation and project management tools and processes
  • Ensures established budget is adhered to based upon project requirements.

Minimum Requirements

Education: Bachelor Degree, business process outsourcing experience along with Project Management Education or Certification.


Experience:

  • 1 to 2 years of experience in business process outsourcing industry, preferable contact center environment
  • 3 to 5 years in project management
  • Ability to manage multiple concurrent projects with complicated work streams
  • High-level knowledge of both agile and traditional project management principles and practices and the ability to blend them together in the right proportions to fit a project and business environment
  • Proven track record to manage medium to large-scale complex projects with minimum supervision
  • Ability to manage scope changes and risks/issues to ensure delivery of core milestones and deliverables are still met


Knowledge, Skills and Abilities:

  • Strong project management skills, ability to multi-task, and delegate
  • Must have held Project Management role with experience with outsourcing projects
  • Forward-thinking leader with the ability to create strategy, drive decisions and take action
  • A passion for growth, coupled with enormous energy and strong results-orientation with a sense of ownership
  • Outstanding communication skills, both written and verbal
  • Team player able to build consensus, see the big picture, and work across functional and organizational boundaries
  • Strong analytical skills and experience with tasks for effective project management
  • Experience with project management tools
  • High level of integrity
  • Performs other duties as assigned
  • Ability to handle stressful situations
  • Ability to meet deadlines
  • Ability to compile and prepare reports
  • Ability to maintain confidentiality
  • Ability to travel