Immersive Experiences Project Manager

Do you have a passion for designing and building new experiences that showcase ideas and capabilities in experiential ways? Do you love storytelling and engaging with customers? Do you thrive at working across multiple stakeholders to ensure that we collaborate and deliver the best customer experiences possible? Are you looking for a role where you’ll be part of an exciting and fast-paced team that dreams big and is customer obsessed? If this kind of role excites you, read on!
The Worldwide Customer Experience Team brings together the best executive engagement programs and assets within Microsoft – including our Executive Briefing Centers (EBC) and Microsoft Technology Centers (MTC) to deliver world-class customer experiences with the goal of leading our customers through their digital transformation journey. We are responsible for defining the customer experience, engaging directly with our top strategic and enterprise customers, and providing segment leadership to the field. We are looking for an experiential marketer and senior program manager to join the Customer Experience Team to help lead and contribute to our Immersive Experiences journey.

You will be responsible for creating compelling product and solution messaging through immersive experiences. These experiences have the potential to light up scenarios at our Executive Briefing Center (EBC), Microsoft Flagship Stores, Global Experience Centers and at our Industry Experience Center. These centers represent a global portfolio of options to help light up the art of the possible for our customers’ Digital Transformation.
Key responsibilities include:

• Partner with industry teams, business groups and product teams on designing and deploying immersive and experiential industry experiences
• Support budget planning
• Define and implement processes and cadence for keeping experiences up to date
• Partner with the wider Customer Experience Team on delivering experiences at scale to other Experience Centers
• Partner with the wider Customer Experience Team on A/V, content management, and technology strategy as it relates to industry content

The ideal candidate will have the following experience and skills:

• 4+ years of related program/project management experience preferably for a technology company or provider
• 2+ years of marketing experience
• Program strategy and operational excellence, with demonstrated strategic planning ability
• Strong project management skills with proven track record of successfully managing multiple projects simultaneously
• Excellent communication, interpersonal, and cross-group collaboration skills
• Strong storytelling skills and experience in experiential marketing
• Experience distilling complex concepts into easily consumable customer-facing content
• Creative thinking and ability to design and optimize new processes and solutions
• Demonstrated ability to encourage teamwork and collaboration through effectively managing change
• Problem solving and escalation management in a complex environment
• Experience managing budgets
• Bachelor’s degree in relevant fields (e.g. marketing, business or information technology) preferred or equivalent work experience

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.