Kimble Applications is a global leader in professional services automation (PSA) software. We help consulting businesses and other professional services organizations scale faster and succeed. Our application helps those companies sell, resource and deliver projects better using a modern SaaS application built on the Salesforce platform. Kimble is the only leading vendor that focuses exclusively on PSA so we’re able to put all our energy into innovation, ease of use and adoption around our customers’ key service processes. Built to work seamlessly with CRM, Kimble PSA drives a forward-looking focus and faster decision making with intelligent insights and guidance.
Kimble continues to grow fast – 400% over the last three years – following a significant investment from top growth equity firm Accel-KKR in 2018. We have been recognized, based on user reviews, as the clear leader of the G2 Momentum Grid for PSA for the last two seasons.
Our culture is fun and purposeful. We are open to new ideas and challenges; we’re supportive and honest, and we’re passionate about growth – for our people, our customers and our company.
Job Purpose
- Establish a Kimble product-related training and education function (“academy”) to address the needs of both internal and external audiences.
- Understand and address the training needs of customers, employees and partners (both referral and implementation).
- Manage the design, creation, delivery and administration of training curricula, associated material, delivery mechanisms and monitor its effectiveness.
- Work with the existing product documentation team that are responsible for configuration guides, feature guides and help material.
Job Duties
- Maintains a catalogue of training curricula
- Oversees training courses that include web-based seminars, public classroom, private classroom, self-guided training courses, in-app micro-learning, training manuals, training videos, and more
- Determines training needs and requirements of a specific audience and organization or group in coordination with key stakeholders
- Reviews existing training materials to determine appropriateness and relevance
- Modifies or creates course materials and training manuals to meet specific training needs, such as private training requests
- Presents in-person and online training sessions or hires qualified personnel to do so
- Schedules training sessions, organizes information technology and other equipment, and manages course enrolment
- Monitors training courses and material to ensure that they are effective and up-to-date and ensures they are updated as necessary
- Works with key stakeholders to address learning issues, instruction problems, or new needs regarding specific audiences to define curricula
- Develop an accreditation program for a subset of curricula, defined in conjunction with key stakeholders
- Manages costs for all curricula, courses, and delivery in order to report to organization executives regarding a return on investment
- Specializes in the Professional Services industry and keeps current on the activities and needs of that industry by attending regular meetings, conferences, and seminars
- Maintains understanding of new educational and training techniques and methods
Skills and Qualifications
- Experience of managing or involvement in the establishment and running of a business-to-business training department/academy for an enterprise-class software solution, ideally in the ERP/Finance or Professional Services area.
- Siginificant experience in delivering training courses for enterprise-class software solutions. Plus managing training analysts in the development and delivery of courses.
- Strong written and verbal communication, interpersonal communication, team management, problem solving, critical thinking, planning skills, time management, attention to detail, decision making skills required.
Location
This is a global role, it would be preferable for this role to be located in one of our principal offices in London, Boston or Park City.
Additional Information
- Applicants must have the right to live and work in the country for which they are applying
- Kimble operates pre-employment background checking
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