Executive Director – Operations Optimization

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Company: J.P. Morgan
Location: Tampa, FL 33610

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The business is currently recruiting for a senior Executive Director who will report to the executive. The successful candidate will be responsible for working with the global operations leads across high- and low-value payment operations (wire and ACH) as well as the control teams supporting Sanction Screening, Fraud Screening, Global Funds Control, Investigations, Liquidity, Billing and Static Data. Scope will include helping to define and implement a cohesive client and user experience, rationalizing the >100 User Interfaces that Operations leverages to execute their responsibilities. In addition, shape the operating strategy across the end-to-end client interaction with JPMorgan by assisting with key recommendations and decisions associated to optimal footprint. This program will help optimize the operational structure, facilitate seamless service delivery to our clients and provide increased mobility across operational functions.

Why join?
This newly forming team is tasked with driving innovation and optimization in client and employee experience across the largest wholesale payment operation in the world. The team has an industry-leading straight-through processing rate, alert/hit rate, workflow tool and calibration program. Our approach to the application of new technologies in the space is ahead of others in the industry. In this role you will have the opportunity to:

  • Conduct analyses to help formulate strategy and execute on an innovation agenda
  • Collaborate with Product, Finance and Technology teams on a range of projects to drive business objectives
  • Conceive, design and implement step-change business solutions driving strategy and business performance
  • Work closely with product, technology and Compliance to drive the strategic direction of the payments utilities both at JPM and within the industry
  • Champion initiatives focused on improving the client-experience end to end: across products, processes and locations.
  • Be responsible for the end to end strategy, development and execution of unique emerging products, service offerings and technology solutions
  • Conduct market research to drive design and establish benchmarking of competitive products, produce customer value assessment as well as Business and Financial analysis
  • Lead New Product Development process to include New Product Strategy, Idea Generation, Screening of ideas, Concept Testing, Business Analysis, Product Development, Market Testing and Commercialization
  • Work directly with Vendor(s), review and approve product development requirements, ensure on time deliverables, quality implementations, and a rich and engaging customer experience
  • Employ a client-focused strategic approach to develop the business case for product offerings in the marketplace through in-depth analysis on client market segments

Qualifications – Key skills and behaviors that the successful candidate should possess include:
  • Operational management experience spanning at least 7 years, including management of global teams;
  • Early adopter of innovative technologies and their application in an operating environment;
  • Change management including new product development, project management and workflow enhancements;
  • Ability to quickly grasp concepts, learn processes and execute on deliverables in a timely manner;
  • Confident communication style with the ability to credibly engage with Regulators, Internal and External clients, Compliance, Technology and management at all levels of JPMorgan;
  • Strong control-focus with a broad understanding of the Firm’s risk and control framework;
  • Demonstrated analytical skills with the ability to aggregate complex processes and extensive supporting data-points into clear, executable activities;
  • Ability to analyze complex information and communicate findings succinctly;
  • Inquisitive nature with advanced problem solving and critical thinking capabilities;
  • Ability to engage in abstract thinking and design thinking a positive;
  • Track-record of creating and growing high-performance teams in a global environment;
  • Excellent leadership abilities including the ability to drive innovation and change in a constantly evolving environment;
  • Collaboration across differing teams, agendas and perspectives and rationalizing those differing inputs will be required.