Be proud of where you work. Walden Security is one of the nation’s largest privately-held security companies, providing a range of security services for commercial high rises, residential communities, manufacturing facilities, government buildings, automakers and more. We believe that people come first and that investing in our employees is one of the most important aspects of the business. And now we want you to join our team.
Summary: Manages, supervises, and coordinates the activities, at the field level, of all assigned Security Officer(s); Executes all tasks related to maintaining prescribed standards in compliance with the Standard Operating Procedure.
Essential Duties and Responsibilities: include the following. Other duties may be assigned by the Sr. Operations Manager or Branch General Manager.
- Ensures that service expectations are being met through regular contact with clients; evaluates service quality, inspects posts and initiates corrective action in a timely manner as necessary.
- Meets with branch management and/or client representatives for status updates and to address any actual or potential problems; provides support during client start-ups; provides input to security planning, assessments and surveys; reviews post orders and communicates requirements and changes to affected personnel.
- Establishes contacts and works as a liaison between the client property, local law enforcement, local civic groups, etc.
- Maintains and submits payroll records and other employee and business information; reviews client and company reports for accuracy and timeliness.
- Maintains a positive, professional environment in full compliance with applicable laws, regulations, policies, and procedures; acts to ensure that staff members understand and comply with applicable laws, regulations, policies, and procedures.
- Communicates and coordinates with branch management regarding scheduling, staffing, equipment, recordkeeping, and related matters, to ensure smooth delivery of services; makes scheduling and staffing adjustments as needed to meet client requirements while controlling labor costs; reviews reports to ensure that commitments have been met and client directions have been followed.
- Maintains responsibility for assigned account(s) and security personnel seven days a week. Although supervision is in place, the Account Manager will be provided with equipment to facilitate emergency around-the-clock contract.
- Assists branch management in the resolution of legal, financial, human resources, and administrative duties.
- Develops staff in both technical and professional skills through performance management (coaching, counseling, disciplining, annual formal performance evaluations, recognition, etc.)
- Assures that employee grievance is heard and resolved and that personnel records are updated and accurate.
- Assures communication of policies, company announcements and job openings.
- Meets all contractual scheduled hours with a minimum of unbilled overtime.
- Coordinates and/or conducts site-specific OJT, client-specific training, and annual refresher training for security personnel, as well as meet Walden?s corporate training standards.
- Reconciles security logs against shift responsibilities and patrols; review incident reports prior to submitting to the client and coordinate preliminary investigations.
- Performs account audits and off-hour visits, completing required documentation.
- Manages uniforms, equipment, supplies & vehicles utilized at the account, maintaining appropriate inventories and maintenance checklists.
- Capably utilizes Winteam for scheduling and billing, and to produce reports (such as Scheduling Activity, Invoice Aging by Tiers, Training Summary and Training detail reports) that require interpretation and action for effective business management.
Supervisory Responsibilities:
Receives general direction from the Branch Operations Manager, Quality Assurance, and General Manager. Exercises direct supervision over specific account(s) Security Officer(s). Provides input to the management in regards to operation, the status of posts and Security Officer(s).
Applicants for this position must meet this criteria:
Must have managed a minium of 800 hours of contract security
Must have 3-5 years experience in the role
Payroll and scheduling required
Must have exceptional computer skills
Must be multitasking
Must have dependable transportation
Must have good customer service, report writing,and computer skills.
Must be dependable.
Must be available to work every weekend.
Must be,at least, 25 years or older and have a valid driver’s license.
Competency:
To perform the job successfully, an individual should demonstrate the following competencies:
- Problem Solving – Identifies and resolves problems in a timely manner; Works well in group problem solving situations; Uses reason even when dealing with emotional topics;
- Technical Skills – Assesses own strengths and weaknesses; Pursues training and development opportunities;
- Customer Service – Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments;
- Interpersonal Skills – Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control;
- Oral Communication – Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings;
- Written Communication – Writes clearly and informatively; Edits work for spelling and grammar; Able to read and interpret written information;
- Diversity – Demonstrates knowledge of EEO policy; Shows respect and sensitivity for cultural differences; Educates others on the value of diversity; Promotes a harassment-free environment; Builds a diverse workforce;
- Ethics – Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values;
- Organizational Support – Follows policies and procedures; Completes administrative tasks correctly and on time;
- Judgment – Displays willingness to make decisions; Exhibits sound and accurate judgment;
- Professionalism – Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments;
- Quality – Demonstrates accuracy and thoroughness;
- Safety and Security – Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly;
- Adaptability – Able to deal with frequent change, delays, or unexpected events;
- Attendance/Punctuality – Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time;
- Dependability – Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.
Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience:
Associates Degree and 1 year of experience in security operations, or an equivalent combination of education and experience sufficient to perform the essential functions of the job.
Language Skills:
Ability to read and comprehend simple instructions, short correspondence, and memos using the English language. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
Mathematical Skills:
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
Reasoning Ability:
Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.
Computer Skills:
To perform this job successfully, an individual should have knowledge of Contact Management Systems, Internet programs, Spreadsheet software, Word Processing software and other software as required.
Certificates, Licenses, Registrations:
Valid Drivers’ License; CPR/AED/First Aid Certification may be needed.
Other Qualifications:
Available 24 hours per day/ seven days per week.
Ability to pass a drug screen and criminal background check.
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this Job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk; sit and use hands to finger, handle, or feel. The employee is occasionally required to reach with hands and arms; climb or balance and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, depth perception, ability to adjust focus and ability to see and distinguish basic colors.
Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The Operations Manager must be capable of working in a fast paced/high stress environment.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Specific environment varies by post. The employee may be exposed to outside weather conditions. The employee is occasionally exposed to wet and/or humid conditions; moving mechanical parts; high, precarious places; fumes or airborne particles; toxic or caustic chemicals; extreme cold; risk of electrical shock; explosives; risk of radiation and vibration. The noise level in the work environment is usually moderate.
Employees must be able to hear within normal speech range and alarm range.
Employees must be able to move quickly in any emergency and must be capable of handling portable fire extinguishers and other related equipment when necessary.
Employees must be mentally and emotionally stable. They must not have detectable neurotic or physical conditions which will adversely affect their ability to act properly during situations involving mental stress.
Disclaimer:
This job description reflects managementâs assignment of essential functions; it does not prescribe or restrict the tasks that may be assigned.
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