Multi-billion dollar publicly traded corporation looking for exceptional talent for their newly created Vice President of Customer Experience position. This position, an integral role within the Global Operations team, has accountability for overseeing all aspects of the companyâs customer experience strategy, insights and analytics. This is a rapidly growing organization that is attracted to the best of the best.
Position sits in Miami, FL. Relocation assistance available for the perfect candidate.
Key Responsibilities
- Oversee all aspects of companyâs customer experience strategy including research and analytics, voice of customer, experience design, customer care, customer intelligence and customer loyalty
- Build a 360-degree view of customer experience using comprehensive insights and analytics
- Work heavily in a cross-functional capacity to ensure consistent communication across all business units as it relates to both internal and external customer experience
- Lead all guest experience projects and organizational culture transformation
Job Qualifications
- Bachelorâs Degree required. Advanced Degree highly preferred
- 5+ years in large customer -management roles for large global entities
- Customer-centric, strategic and problem-solving mindset
- Strong people management experience
Job Type: Full-time
Salary: $250,000.00 to $300,000.00 /year
Additional Compensation:
- Bonuses
Benefits:
- Health insurance
- Dental insurance
- Vision insurance
- Retirement plan
- Paid time off
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