Vice President, Account Management

HomeServe USA, a 2019 certified Great Place to Work, provides emergency repair plans which are like roadside assistance for your home. Our vision is to become the top-of-mind solution for consumers when something goes wrong in their home. Our incredible growth is fueled by a dynamic team who values collaboration, innovation and delivering exceptional customer service, all while working in a fun and friendly environment. HomeServe USA is part of a global organization that serves millions of customers in the US, UK, France, Italy and Spain. Come see why you should work for HomeServe USA!

Position Overview:

The Vice President of Account Management reports to the Chief Relationship Officer and is responsible for managing the overall performance and growth of our partner accounts by building strong, long-term relationships with our utility partners. This high-impact position works closely with decision-makers across the business to maintain and expand business opportunities with existing and new partner accounts. This individual is the key advocate for our partners within HomeServe and is responsible for balancing the needs of the partner with those of the company.

Responsibilities:

• Lead, manage and develop a team of Account Directors and Managers focused on delivering their goals and objectives
• Work with partners to uncover opportunities that improve overall contribution, increase customer penetration and retention
• Ensure all targeted price increases are approved and implemented per approved budgeted dates
• Secure approvals for, and implementation of, additional marketing windows, new creatives/tests, new or enhanced products, and additional distribution channels to increase revenue, contribution and policy growth with partners
• Partner with the Integrations team to ensure all new partner integrations are launched on time per budget and strong partner relationships are built from the beginning
• Partner with the Customer Advocacy team to investigate and resolve escalated customer issues and complaints
• Support Business & Corporate Development initiatives as required
• Ensure contract terms are met
• Negotiate and renew partner agreements
• Collaborate closely with internal teams; including marketing, operations, product, and finance, to create and present business cases that support program expansion with current partners
• Build and maintain strong ongoing relationships with internal and external clients

• Bachelor’s degree in marketing, business/finance or related area
• A minimum of 10 years of consultative account management experience
• Demonstrated success in establishing and managing long-term client relationships
• Strong financial and negotiating skills
• Computer literate; intermediate Word, Excel and PowerPoint skills
• Able to travel up to 30% of the work week consistently throughout the year
• Utilities industry experience is a plus
• Affinity/direct response marketing background is a plus
• Superior organizational and planning skills
• Able to work in a fast-paced, dynamic, and growth-oriented organization
• Excellent written and verbal communications skills

• Competitive compensation
• Career development and advancement opportunities
• Casual attire throughout the week
• Friendly, open and team oriented work atmosphere
• Excellent benefits including generous medical, vision, dental and life & disability insurance
• 401(k) plan with a company match

HomeServe USA is an equal opportunity employer.