Site Operations Manager

Summary

Under the direction of the Operations Manager, is responsible for the daily maintenance of assigned facility, to include direct supervision and training of cleaning associates, management of e-hub time and budgets. Supervises and coordinates activities of associates engaged in cleaning and maintaining assigned facility.

Core Responsibilities

• Able to perform the duties of supervised staff
• Establishes and maintains excellent customer relations through daily contact and customer visits at assigned account, taking all actions necessary to ensure completion and quality of required scope of work
• Completes regular quality inspections of assigned account and acts appropriately based on results of the quality inspections
• Provides accurate and timely information to human resources regarding current staffing and future staffing needs. Actively participates in recruiting process with recruiters and leadership staff
• Holds regular feedback conversations with staff to discuss performance and development goals
• Ensures all associates are properly trained at assigned account with a focus on long term retention.
• Maintain a safe work environment for self and employees by enforcing the company’s safety, recognition, and training programs
• Handles administrative duties of assigned account to include, but not limited to: timekeeping, documentation of employee performance and safety, and maintaining inventory of necessary supplies

Business Conduct

• Commits to behave in compliance with the company’s values and Code of Conduct
• Builds a culture of work safety and leads by example with one’s own safe behavior
• Treats co-workers with respect and approaches conflict with positive intent and professionalism
• Asks questions to understand why we do what we do and how we do it – champions change when improvements can be made
• Ensures one’s own compliance with the company’s published Operations Standards

Financial Responsibilities

• Understand budget and labor costs of assigned accounts
• Work with Operations Manager to operate effectively within established budget guidelines

Supervisory Responsibility

• Manages a team of up to 100 employees which includes cleaning associates and supervisors providing service to one site.

Skills Required

• Must have a coaching mindset and be a champion of your team
• Clearly and effectively formulate directions for others, effectively conveying expectations and what success looks like.
• The ability to think creatively and mobilize resources as necessary
• Knowledge in scheduling and planning
• Collaborative style with strong influencing skills
• Possess personal qualities of integrity, credibility, and commitment to the organizational values
• Knowledge of cleaning procedures and practices
• Knowledge of commercial floor care and floor care products
• Knowledge of safety practices
• Good time management
• Proficient written and verbal English communication
• Strong employee and client focus.
• Ability to work in a fast-paced environment with changing priorities.

Education and Experience Required

• High School diploma or general education degree (GED)
• Registered Building Service Manager (RBSM)
• OSHA General Industry 10 or 30
• 5+ years of commercial cleaning experience and/or floor care
• 3-5 years supervisory experience in a commercial cleaning or similar environment

Education and Experience Preferred

• Associate’s Degree or some college coursework in business management, facilities operations management, or similar area of study
• Bachelor’s degree
• 1-3 years management experience
• Prefer experience working with a diverse population
• Bilingual in two or more languages, with English being one of those languages

Physical Requirements

• Regularly required to walk, stand, use hands, and reach
• Occasionally sit, climb, balance, stoop, kneel, crouch, crawl
• Regularly lift and/or move up to 50 lbs

Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Wages (min/max)

Based on experience

Expected Hours of Work

Hours vary and typically occur outside of normal business hours, for example: 2:00pm -10:00pm

Travel

Occasionally

Work Authorization/Security Clearance

Eligibility to work in the US without sponsorship

AAP/EEO Statement

Scioto Services provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, creed, ancestry, sexual or affectional orientation, marital or veteran status, color, religion, sex, national origin, age, disability, genetics, status with regard to public assistance or any characteristic protected under federal, state or local law.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Job Type: Full-time

Salary: $50,000.00 to $65,000.00 /hour

Experience:

• Leadership: 3 years (Required)

Education:

• High school or equivalent (Required)

Work Location:

• One location

Benefits:

• Health insurance
• Dental insurance
• Vision insurance
• Retirement plan
• Paid time off

This Job Is:

• A job for which military experienced candidates are encouraged to apply

Schedule:

• Monday to Friday