Senior Interactive Project Manager

Creed Interactive is seeking a talented senior digital project manager located in the Minneapolis/St. Paul area. You will decomplex digital projects for our clients and with our tight-knit and talented team. As you do whatever you can to make our clients successful, you will be guiding them through the software development lifecycle and be building deep and meaningful relationships. You will work with unpretentious back-end developers, front-end developers, and UX and UI designers. You will work with our “All-In” designers on each project to realize the client’s vision for the user interface layouts for stunning execution. And you will be working with the clients to ensure the user experience meets the client’s business goals. Your work will be developed on a mix of flexible, defined methodologies with the majority of projects using the agile methodology. This is a chance to break out of the big agency slow lane, escape roles that limit your participation and be truly involved with clients, teams and the projects on which we collaborate. Forget layers of management – this position reports directly to the project manager team lead, and works directly with our other designers and developers doing the work, and just as directly with our clients.

What you will be responsible for

You will be responsible for bringing projects to life with clients with high-touch interaction to direct and respond to client requests. You also won’t be taking average for an answer. As a Creed team member, you must be able to direct efforts with writers, designers, and developers and manage timelines, budgets, and manage the quality of projects well. You must have a passion for the client-facing account management and client service on assigned accounts as well. You will have the opportunity to direct client projects from inception to completion and will provide the client with clear communication through projects’ duration. Other areas to manage include:

• Leads and oversees work of other team members on assigned projects and is responsible for the overall quality of work for assigned projects.
• Leads contractors on project and coordinates efforts on assigned project.
• Work as needed to assist in defining and documenting client’s business objectives and goals.
• Create project plans, budgets, project scopes, timelines, testing plans, client deliverables, and discovery documentation to share with clients and team members.
• Collaborate with quality assurance team to ensure that all launches produce stable and quality work.
• Manage SEO and SEM team members and contractors as needed to build traffic to assigned sites.
• Manage projects to achieve client satisfaction and profitability.
• Make process and strategy decisions for the Company which will include the use of JIRA, status meetings, time tracking software, and technology platforms for the Company and the Company’s clients
• Create process flow improvements, manage QA, implement new systems for clients, provide client documentation and training.
• Manage all of the projects and implementation plans for assigned clients that include managing: timelines; deliverables; direct client relationships with primary client contact; profitability of the project; project-specific client communications; manage project-specific contractors and ensure their time is accurate and submitted on time.
• Work with other team members to create a clear strategy and project plan on assigned projects.
• Train & support other junior project managers as the opportunity is presented.
• Perform audits to ensure employee and contractor time is inputted correctly at midpoint and end of each month.
• Support COO/Director of PM in forecasting efforts, Creed’s tool suite and process implementation.

Experience

• A bachelor’s degree or equivalent experience.
• An ability to empathize and communicate clearly to internal teams, vendors and clients.
• A technically savvy mindset and ability to learn quickly.
• Ability & drive to work efficiently and effectively from remote workspace (3 days/week)
• Knowledge of interactive project life cycles and processes.
• Knowledge of quality assurance processes related to interactive project development.
• Proficient in Microsoft Office Suite and Adobe Creative Suite.
• Experience in an agency environment and/or at least 5 years of interactive project management experience.

Other nice to haves

• Experience translating business objectives into technology solutions is a plus
• Any exposure to agile methodologies will serve well in this role
• PMP certification/training or Certified ScrumMaster certification/training
• Business analyst experience

About Creed Interactive

Creed is a tight-knit and talented group of experienced, senior-level designers, developers and project managers focused on creating interactive experiences of exceptional value for exceptional clients. Creed builds collaborative partnerships with clients large and small including the Delta Dental, Medtronic, The University of Minnesota and Slumberland Furniture. We build more than web applications, portals, and digital interactivity – we build relationships. The bonds we forge with our clients and their customers thrive in a constantly changing business environment. Since the beginning, Creed recognized that workday flexibility promotes greater productivity. The team currently works out of the office only 2 days a week. The balance of the time, the team leverages technology to stay in contact as necessary and work wherever they are most comfortable. Our whole-hearted team enjoys the benefits of a simple IRA match, fully paid gold-level health insurance plan for you and partially paid for your spouse, vacation, paid holidays, a MacBook Pro, and paternal/maternal leave plans. No out of state candidates please as relocation assistance is not provided.