To develop| enhance and enable delivery of service offerings within identified areas (eg. BAIT| APO| CRM) and drive efforts in Pre-sales| creation of frameworks & assets and people capability building. (1.) To collaborate with Practice Head for collecting and analyzing service delivery feedbacks and accordingly drive prioritizing| planning| budgeting and implementing the service improvement plans (2.) To consult as a SME for existing projects and provide guidance in key project phases like solution design as requested (3.) To guide| manage| develop and engage the team for enhanced productivity and capability building (4.) To plan and grow practice area (e.g. APO| APAC Geo) through pre-sales and proposal defense (5.) To use knowledge of client contexts to improve solution-sets