The Program Manager, Technology Change Manager will play a key role in ensuring assigned projects/initiatives (change initiatives) meet objectives on time by increasing employee adoption and usage. This person will focus on the people side of change, including changes to business processes, systems and technology, job roles and organization structures. The primary responsibility will be creating and implementing change management strategies and plans that maximize employee adoption and usage and minimize resistance. The change manager will use data-driven solutions to drive faster adoption, higher ultimate utilization of and proficiency with the changes that impact employees. These improvements will increase benefit realization, value creation, ROI and the achievement of results and outcomes while enhancing collaboration across the enterprise.
While the change manager may or may not have supervisory responsibility, this person will have to work through many others in the organization to succeed. The change manager will act as a coach for stakeholders in helping them fulfill the role of change sponsor. The change manager may also provide direct support and coaching to all levels of managers and supervisors as they help their direct reports through transitions. The change manager will also support project teams in integrating change management activities into their project plans. This role will be responsible for ensuring consistent alignment of how change management will be utilized and scaled to fit end user needs and to mitigate potential risk to the enterprise for the initiatives they lead. This role will be required to be a brand ambassador for IT.
JOB DIMENSIONS:
Supervisory Responsibility — may lead matrixed team of subject matter experts
PRINCIPAL ACCOUNTABILITIES:
- Apply a change management process and tools to create a strategy to support adoption of the changes required by a project or initiative
- Ensure change management initiatives meet the requirements of TVA SPP 22.100 and that projects are implemented on time and within budget to achieve end user adoption.
- Develop and apply a set of targeted, actionable change management plans, including communication plans, coaching plans, sponsor roadmaps, resistance management plans and training plans.
- Create and manage measurement systems to track utilization, adoption, and proficiency of employee changes.
- Support the design, development, delivery and management of communications for the TCM team.
- Conduct impact analyses, assess change readiness and identify key stakeholders.
- Provide input, document requirements and support the design and delivery of training programs.
- Complete change management assessments that includes: identifying, analyzing, and preparing change management risk evaluations, and organization, sponsorship & user readiness.
- Identify and manage anticipated resistance
- Consult and coach project teams on change management process, tools, and user adoption tendencies.
- Create actionable deliverables for the three change management levers: communications plan, training plans, resistance management plans.
- Support and engage senior leaders and project sponsors so they are visible and active.
- Integrate change management activities into project plan and schedule.
- Define and measure success metrics and monitor change progress while reporting risks and issues to proper stakeholders
- Support change management at the organizational level
- Maintain relevant technical expertise and remain abreast of evolving technologies through interaction with vendors, peers, and participation in benchmarking activities and professional conferences/seminars.
- Manage multiple change projects as a portfolio
MINIMUM REQUIREMENTS:
Education – Bachelors degree in business management, marketing, communications, or equivialent education or related work experience. Master’s degree preferred but not required.
Experience – Requires a minimum of 5 years of change management experience within a complex matrix organization. Requires specialized in-depth knowledge of Prosci change management processes and tools. Has shown the ability to develop change management competency within stakeholder groups and yield desired results through networking, collaboration, and team building.
Certification/License, etc. — Prosci Change Management Certification or equivalent change management certification (ACMP, LaMarsh, etc.) preferred.
Knowledge/Skills/Abilities — Candidate may be required to obtain and maintain a security clearance based on position / access requirements and essential job functions. Experience and knowledge of change management principles, methodologies and tools. Exceptional communication skills, both written and verbal. Excellent active listening skills. Ability to clearly articulate messages to a variety of audiences. Ability to establish and maintain strong relationships. Ability to influence others and move toward a common vision or goal. Flexible and adaptable; able to work in ambiguous situations. Resilient and tenacious with a propensity to persevere. Forward looking with a holistic approach. Organized with a natural inclination for planning strategy and tactics. Problem solving and root cause identification skills. Able to work effectively at all levels in an organization. Must be a team player and able to work collaboratively with and through others. Acute business acumen and understanding of organizational issues and challenges. Familiarity with project management approaches, tools and phases of the project lifecycle. Experience with large-scale organizational change efforts
Equal Employment Opportunity
TVA values and embraces diversity. We encourage all individuals to apply regardless of race, color, national origin, ethnicity, gender, sex, abilities/disabilities, sexual orientation, religion, veteran status and age. We strive to be inclusive of all the people we serve across the Valley.
TVA is an Equal Opportunity employer and complies with all applicable laws and regulations regarding equal employment opportunities. Any applicant or employee who believes s/he has a discrimination claim (including harassment or retaliation) must contact TVA’s Equal Opportunity Compliance office within 45 calendar days of the event or action s/he believes to constitute discrimination, harassment, or retaliation.
Drug-Free Workplace
All TVA Non-Nuclear employees are covered by TVA’s Federal Drug-Free Workplace Program Plan, in accordance with Executive Order 12564, Public Law 100-71 and the Mandatory Guidelines for Federal Workplace Drug Testing. Information regarding the Drug Free Workplace Program can be found at http://www.samhsa.gov/workplace. TVA Non-Nuclear employees in Testing Designated Positions, including those performing safety-sensitive duties are also subject to random drug testing. TVA Nuclear employees are subject to random alcohol and drug tests in accordance with 10 CFR Part 26 as mandated by the Nuclear Regulatory Commission (NRC).
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