President

Job Summary

The President balances the role of being a servant leader delivering exceptional performance. They also understand the importance of providing an engaging environment for team members and the residents, while focusing on community operations. The President has a direct responsibility to Build People, Build Census and Build Profit.

Essential Responsibilities

• Develop an overview of Community operation by working, overseeing or observing each department.
• Ensure a healthy census by participating in inquiries and marketing of the Community.
• Hire, train, motivate, supervise and evaluate Community personnel.
• Assure quality resident care is provided consistent with all company policies and budget objectives.
• Ensure that Community meets the Company’s established standards as well as standards of accreditation established by licensing and certification agencies.
• Assure that established budget guidelines for Community are maintained through the development, implementation and monitoring of budget control and cost containment programs.
• Implement timely corrections of cost overruns.
• Assure compliance with Company policies, procedures and standards, and supports the organizations goals and values.
• Ensure proper maintenance of building and grounds through supervision of preventative and corrective maintenance programs.
• Prepare reports of surveys, complaints or other inspections, patient assessment or other audits, fires, or other disasters, legal problems and any other unusual or non-routine matters.
• Participate individually and in teamwork activities in striving for quality services, resident care, job performance, etc.
• Attend and/or hold staff meetings and assist in identifying and correcting problems.
• Maintain privacy and confidentiality of records, conditions and other information relating to residents, employees, vendors and the Community.
• Solicit, review, intervene and report complaints and grievances made by residents, families, visitors, agencies, employees, etc.
• Establish and encourage an atmosphere of optimism, warmth and interest in resident’s personal and health care needs.
• Maintains dependable behavior by following instructions, responding to management direction while taking responsibility for own action and keeping commitments.
• Ability to commit to long hours of work when necessary.
• Completes tasks on time or notifies appropriate person with an alternate plan.
• Shows initiative by volunteering readily, undertaking self-development activities, seeking increased responsibilities and asking for and offering help when needed.
• Maintains a professional demeanor, approaching others in a tactful manner, reacts well under pressure, treats others with respect and consideration regardless of their status or position, accepts responsibility for owns actions, and follows through on commitments.
• Emphasizes quality by demonstrating accuracy and thoroughness and applying feedback to improve performance.
• Meets productivity standards and completes work in a timely manner.
• Responsible for the strategy to maintain established quality, service and cleanliness compliance for assigned communities and creating action plans for improvement
• Consistent and productive 1 on 1s with team leaders in community
• Monthly Ride Along with CRD (replaces 1 on 1 for the week)
• Vetted Family Resource Guide
• Well verbalized process for the implementation and rooting of the Thrive Sales Hexagon in their community.
• Tracking toward 100% occupancy with a waiting list
• On target for quarterly NOI goal

Required Knowledge, Skills and Abilities

• Acute business acumen, knowledge of development, knowledge of marketing and leadership skills that highlight the ability to influence
• Excellent written and oral communication skills
• Innovative and creative self-starter, with the ability to devise solutions to complex problems, and to implement those solutions hands-on

Education and Experience

• Bachelor’s degree from a four-year college or university; or five to seven years related experience and/or training; or equivalent combination of education and experience
• 2-3 years’ experience work in an administrator role