MANAGING DIRECTOR

The Managing Director for Mazzone Hospitality will be The Essential Leader that, inspires and embodies Mazzone Hospitality Core Values around Vision, Integrity, Passion and Hospitality; will leverage their adeptness in communication, hospitality, operational and financial skills to partner with key stakeholders, responsible for driving revenue and maximizing growth opportunities. The successful candidate will have a keen understanding of off-premise and on premise catering sales and operations; will have oversite to both Catering and B&I channels. This role will also provide direct thought-leadership in operational execution and people support while reaching the Company’s goals. The Managing Director will lead the successful implementation of the overall Business Strategy plan; devise and execute against strategic initiatives along with advancing the service business resulting in high performing productivity and top satisfaction as the marketplace leader.

Core Responsibilities:
Revenue and Profitability Leadership

• Deliver against company and client financial targets, Lead strategic planning process for business growth,
• Builds an infrastructure that can scale for rapid growth; Plan, develop, and implement strategies to increase revenue and profits within the Division.
• Sales Leadership- demonstrated proficiency to create a proactive Sales Culture
• Oversee divisional operations to ensure labor efficiency, quality, service, and customer and client satisfaction/retention
• Achieve/exceed budget plans along with operational excellence targets.

People, Performance and Culture:
Create an exciting culture through growth, development, recognition and rewards of talented associates in which they are Proud to Work.

• Builds and grows a high-performing team of leaders who exemplify the Core Values and align to the shared vison of common purpose and success.
• Establishes a specific performance culture, around culture, guests, clients, and financial objectives and hold all accountable to walk the talk.
• Builds trusting partnerships and well informed decision making with Executive Committee and ensures effective collaboration, communication, and support.

Innovation, Operational Excellence, and Safety:
Promotes the policies, practices and objectives established by the company are properly and informally interpreted throughout the division as well as compliance with all applicable laws and safety regulations.

• Ensures business division complies with all regulatory agencies
• Builds a culture that is connected to metrics, collects and leverages data to design and implement strategies while communicating strengths
• Drives an innovative culture with transparency leads to a peace of mind and directly improves the lives of our staff and the communities we serve.

Experience

• Bachelor’s degree; MBA desirable.
• 15-20 years of progressive managerial with significant catering know-how.
• It would be beneficial for this individual to be client Savvy and have some past sales experience.
• Turn-a-round experience a Plus.
• Proficiency in managing budgets and working to achieve KPI’s
• Demonstrated adeptness for managing teams at the senior leadership level, to lead, empower and grow a team.
• Demonstrated familiarity of runnung and scaling a successful business.

Qualifications:

• Capability to navigate ambiguity and be transparent in leadership communication with ability to impact short-term and developing and leading long-term vision and goals.
• Ability to embody, teach and inspire, with demonstrated experience communicating across all levels of an organization.
• Self-motivated, adaptable, flexible and possess desire to learn and passion to succeed.
• Takes Responsibility & pro-actively uses the right influencing techniques to gain the necessary commitment and support from others, both internally and externally while maintaining a positive attitude
• Finds new/quicker ways of meeting goals, shows conviction in own judgement and decisions and responds quickly under pressure; Ability to work in a fast paced, changing environment
• Excellent communication skills both written and verbal; Listens to others and values their contributions, receptive to new and builds on ideas and acts in ethical and socially responsible manner.
• Aptitude to work at the highest levels of an organization while relating well to the general workforce.