Housekeeping Manager

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Company: ❤️ Texas Green Clean❤️
Location: Austin, TX

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I. Key job tasks of the general manager job description

1. Planning & Admin

  • Provide leadership to the organization by assisting the business owner and directing the management team with the development of short term plans that support long-range and annual strategic plans. Evaluate and report progress on the implementation of these plans.

2. HR Management

  • Employee development and training, hiring and terminations;
  • Policy development and implementation;
  • Formally document job descriptions and implement employee performance reviews for every job;
  • Weekly/Monthly/Quarterly/Yearly Meetings –preparing agendas, document accomplishments, plans in process, milestones, new objectives, etc.

3. Operations Management:

Coordinate and monitor the work of all employees.

  • Monitor performance and implement improvements.
  • Ensure the quality of service provided.
  • Manage the quality and efficiency of all employees.
  • Provide training and support.
  • Managing the key system for the clients’ homes
  • Manage customer breakage and property damage resolution
  • Understand and master the logistics of scheduling and be able to make changes throughout the day to ensure customers are getting cleaning teams to their homes at appropriate times.

4. Customer Service, Sales, and Marketing:

  • Oversee all phone and electronic communications with a customer base
  • Follow up with all customer requests and all related customer service issues
  • Manage customer support from initial sales contact through the duration of service
  • Manage marketing and sales efforts

5. Financial Management

  • Maintain and or improve profits margins;
  • Report to owner monthly on deviations from the financial budget.

6. Administrative Management

  • Maintain general oversight and insure A/R, A/P, Inventories are correct;
  • Research new tools and equipment as necessary to accommodate growth

II. Qualifications

  • A minimum of five years of experience in management, planning, and financial oversight.
  • A minimum of five years of experience in personnel management, including hiring, supervision, and evaluation.
  • College graduate or equivalent experience.
  • Proven skills in business leadership and financial management.
  • Demonstrated ability to work in a proactively diverse and inclusive organization.
  • Excellent, proven interpersonal, verbal and written communications skills.
  • Demonstrated ability to manage and supervise a staff team.
  • Effective problem solving and mediation skills.
  • Demonstrated ability to share skills and knowledge with others.
  • Proficiency with office computer equipment and software.
  • Demonstrated ability to multi-task and work in a fast-paced office setting.
  • Proven ability to cope with conflict, stress and crisis situations.
  • Bilingual in English and Spanish is a strong plus.III. Compensation and benefits
  • Compensation DOE – Base Salary and Incentive Plan.
  • Opportunity for significant compensation growth
  • Vacation, Sick Days, Holidays.

About Us:

For over 12 years Texas Green Clean has provided premium home cleaning services with the utmost respect to the environment and our customers’ health. We will transform your home into a Zen-like atmosphere ripe with a freshness that will relax the mind and body.

The residential cleaning industry is one of the fastest growing industries in the US. As American families get busier and busier, home cleaning services are no longer looked upon as a luxury. In addition, this industry cannot replace hard-working dedicated employees with automated technologies. There is unlimited potential for the Austin office to continue to grow and expand.

Job Type: Full-time

Salary: $500.00 to $750.00 /week

Experience:

  • Management: 5 years (Required)

Education:

  • High school or equivalent (Required)

Location:

  • Austin, TX (Required)

License:

  • Drivers License (Required)

Language:

  • English (Required)

Work authorization:

  • United States (Required)

Additional Compensation:

  • Other forms

Work Location:

  • Fully Remote
  • On the road

Benefits:

  • Health insurance
  • Paid time off

Typical start time:

  • 8AM

Typical end time:

  • 6PM

Pay Frequency:

  • Bi weekly or Twice monthly

This Job Is:

  • A job for which military experienced candidates are encouraged to apply
  • Open to applicants who do not have a college diploma